For Privilege Management Cloud customers who use ServiceNow to manage IT-related tickets, this new integration lets their end-users make requests for approval directly into ServiceNow as a ticket. ServiceNow service desk professionals can then directly respond to end users from within the ticket as an approval or denial.
Not only does this integration allow end-users to ask for the elevation of applications and privileges, it also allows service desk professionals to approve privileges and give end-users access they need to do their jobs.
Automatically create tasks for privilege escalation requests .
Request details are accessible in ServiceNow. Support staff can approve application execution directly from the ServiceNow change or incident record.
Work notes are created to log the history of a request.
Version 1.11
- Fixed an issue in which some requests could not be accessed if an application supplies non-printable characters in the version information
- Added a check to help detect invalid configuration of the Privilege Management instance's hostname
- Improved error handling and messaging in certain scenarios
Version 1.10
- Added support for URM Management API
- Fixed Approval form layout issue
Version 1.9
- Added a permission for catalog item
Version 1.8
- Fixed User Interface Layout Issue on Approval Form
Version 1.7
- Added Months to Duration Dropdown
Version 1.6
- Added Ticket Type selection
- Added support for Service Catalog Requested Items
Version 1.5
- Updated ServiceNow Service Catalog Request to use the cart-js API
- Added support for SHA256 on the authorization request approval form (requires client version 22.5+)
Version 1.4
- Updated to add reputation score to approval form. This feature requires Privilege Management Cloud's Reputation Integration.
Version 1.3
- Updated to add decision API. Customers can now programmatically submit a decision for a request via ServiceNow.
Version 1.2
- Updated to support Service Now Service Catalog Request Item. Customers can now use Service Catalog Request in addition to Change Request and Incident.
Version 1.1
- Updated to support request durations. A support analyst can now select a duration for application access.
Version 1.0
- Initial Release
BeyondTrust Privilege Management Cloud version 22.4 or higher
BeyondTrust Privilege Management Windows Adapter: 22.4 or higher
BeyondTrust Privilege Management Client for Windows: 22.3 or higher
BeyondTrust Privilege Management MacOS Adapter: 22.3 or higher
BeyondTrust Privilege Management Client for MacOS: 22.3 or higher