0
2.0.9
Zurich, Yokohama Patch 3, Yokohama, Xanadu Patch 5, Xanadu, Washington DC, Vancouver
The ServiceNow Operational Technology Manager application enables customers to aggregate Operational Technology (OT) information utilizing service graph connectors that integrate with third-party OT security providers, and ServiceNow's discovery engine for IT devices in industrial environments. The ability to combine data from multiple sources builds a solid data foundation of OT environments.
- Populate OT asset inventory data from OT security providers using OT Certified Service Graph Connectors
- Utilize the Purdue Model to define the different levels of critical infrastructure used in production lines
- Aggregate data from various sources into the multi-source CMDB, including data from spreadsheets using the Pre-Import OT Worksheet Entry Review Tool (POWER Tool)
- Add IT devices to the OT workspace using the Bulk Update Rules for Reassigning IT to OT (BURRITO)
- New
- Use the About Industrial Workspace page on the ServiceNow AI Platform to view the OT applications and the versions that you have installed on your instance.
- Search for CMDB tables in the Industrial Workspace to find CMDB related records. The search function was previously limited only to other Operational Technology records.
- Check whether an OT device is virtual using the Is Virtual field for OT devices in the following categories.
- CMDB OT class model updates:
- The OT Device Network Connection [sn_ot_device_network_connection] table references the CMDB CI relationships [cmdb_rel_ci] table to support device-to-device connections on the OT network.
- The Key Value [cmdb_key_value], Software Instance [cmdb_software_instance] and Firmware Install [cmdb_firmware_install] table references were added to the OT view on IT and OT classes.
- The Backup Storage Information [cmdb_backup_storage_information] and Backup Job Execution History [cmdb_backup_job_execution_history] tables reference the CMDB CI relationships [cmdb_rel_ci] table to support backup management use cases.
- The Pre-Import OT Worksheet Entry Review (POWER) tool includes the following new functionality:
- Improve validations with access to ISA sites using the cmdb_ot_isa_viewer role that has been added to the ot_staging_user role needed for running validations.
- Upload, validate, and import Microsoft Excel spreadsheet data for the Service Graph Connector for Microsoft Excel by creating an import task and attaching the spreadsheet to the import task record.
- After validating the imported staging records, create remediation tasks for invalid staging records directly in the import task record.
- Changed
- The following changes have been made to Operational Technology Manager roles:
- Users assigned the Operational Technology Manager Editor [cmdb_ot_editor] role or Operational Technology Manager Admin [cmdb_ot_admin] role cannot edit IT configuration items (CIs). Users with these roles can only edit or delete OT CIs.
- Users who aren't assigned an OT role cannot view OT records in the following CMDB tables:
- IP Address [cmdb_ci_ip_address]
- Network Adapter [cmdb_ci_network_adapter]
- Serial Number [cmdb_serial_number]
- The Operational Technology Editor [cmdb_ot_editor] role contains the cmdb_manual_ci_ire_access role to support manually creating an OT CI in the Industrial Workspace.
- The Discovery for Operational Technology plugin has been renamed IT Discovery for OT Networks.
- The Key Value [cmdb_key_value], Software Instance [cmdb_software_instance], and Firmware Install [cmdb_firmware_install] related lists were added to the OT view on IT and OT classes.
- The OT Excel SGC - Import Task list module has been added to the Industrial Workspace list view.
- The OT Excel SGC - Remediation Task list module has been added to the Industrial Workspace list view.
- The Device to Device Connections list has been added to the OT Network menu available in the Industrial Workspace List view. You can view the device connections in detail using this list. Also, the Device to Device Connections related list was added to the Related Records tab on the OT device record in the ServiceNow AI Platform.
- Identify whether an OT device is virtual through the Is Virtual field added to the OT device form in the Industrial Workspace.
- The OT Subnets related list has been renamed OT Subnet Mappings in both the Industrial Workspace and the ServiceNow AI Platform when viewing an OT device record.
- The Manufacturer and Model Number fields have been removed from the OT device list and form views on both the ServiceNow AI Platform® and in the Industrial Workspace.
- The following changes have been made to Operational Technology Manager roles:
- Removed
- For the Service Graph Connector for Microsoft Excel, the following items were deprecated on the ServiceNow AI Platform:
- The SG OT Excel Staging Task table
- The Staging task reference on the SG OT Excel Staging table
- For the Service Graph Connector for Microsoft Excel, the following items were deprecated on the ServiceNow AI Platform:
- CMDB CI Class Models
- Industrial Workspace Common
- Industrial Process Manager