The Sunbird dcTrack DCIM Connector enables bi-directional updates of asset, configuration item and ticket information. This connector greatly reduces manual double entry of information and enhances the value of the information in your ServiceNow system.
The connector is customer-configurable to match your desired operations. For example, you can decide what types of assets and which fields are synchronized and which are not. You can decide which system has write privileges for certain fields and which is read-only. You can even decide which system the asset is initially created in.
Catalog, change, and incident tickets can be automatically created and pushed from either ServiceNow or dcTrack. Updates can also be configured to be managed from either application depending on the needs in your environment.
In summary, this connector automates the information exchange between your ServiceNow system and dcTrack Data Center Infrastructure Management (DCIM) software to give your IT users and data center professionals enhanced information with less manual data entry.
Provide integration with Sunbird Software Inc. on premises DCIM application called dcTrack.
This release adds the ability to integrate contiguration items (in addition to assets and tickets) between ServiceNow and dcTrack (requires dcTrack version 9.2.0 or later for the new capabilities).
A MidServer running in the same network as the dcTrack application is required. Also, customers must ensure that the mid server configuration for checking certificate chains for intranet is disabled or that the certificate for dcTrack is properly installed on the MidServer.