The Tellennium Management of Things platform empowers enterprises to streamline their telecom, mobility, SaaS Licensing, and Utility operations within ServiceNow. By automating workflows and centralizing order and inventory management, Tellennium eliminates inefficiencies, offering a unified user experience.
Key features include automated mobility workflows, end-user ordering, service request management, and precise device and service line information.
Tellennium's integration with ServiceNow simplifies the complex landscape of enterprise expense management, delivering operational efficiency, cost reduction, and an improved user experience for enterprise clients.
- Accurate Information: Ensures accurate inventory data within ServiceNow for seamless management of mobile devices and services.
- Request Management: Offers an out-of-the-box catalog for straightforward mobile device and service management, including ordering, SIM replacement, and service suspension or activation.
- Security & Flexibility: Integrates approval and user eligibility workflows within ServiceNow, aligning with user and security policies for a safe, adaptable experience.
- Transparency: Enhances request tracking with updates on order status, shipping details, and notifications directly within ServiceNow.
Improvements & Fixes
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Enhanced validation processes to support new action type data collection requirements.
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Improved synchronization between MoT and ServiceNow to reduce latency in ticket and status updates.
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Minor user interface refinements for better clarity in request workflows.
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General performance and stability optimizations across integrated services.
IT service management. CMDB.