0
26.11.1
Yokohama Patch 1, Yokohama, Xanadu
The user interface integrates external communication systems (Contact Center Platforms) with ServiceNow. This plugin offers a UI frame that is accessible and available on the ServiceNow platform. Additionally, the plugin provides APIs and events to integrate with the Interaction Controls Component (ICC).
- Context identification
- Links to forms
- Click-to-call capability
- OpenFrame window actions
- Integration with Interaction Management System (IMS)
- OpenFrame APIs
- Integration with Interaction Controls Component (ICC)
Fixed in this Release
- Enhanced Interaction Creation and Update: Improved partial error handling when using click-to-call for outbound calls.
- Resolved Duplicate Phone Log Issue: Fixed an issue where the PATCH voiceInteraction API was creating duplicate Phone Logs when multiple call IDs were passed as input. This issue could occur in the following scenarios:
- Existing Phone Logs have multiple records with the same Call ID, and the latest values are passed via the PATCH API.
- New Phone Logs are already created with the same call ID.
- Required plugins and products
- Subscription: This application requires a subscription to ITSM, CSM, or HR.
- Plugin: OpenFrame UXB Component plugin