The case digests feature uses a configuration for case action summaries and post case reviews. The configuration determines the information from a customer service case that is captured as part of the case action summary or the post case review document. The configuration also identifies the template that is used to create the summaries and review documents.
The case digests feature uses a configuration for case action summaries and post case reviews. The configuration determines the information from a customer service case that is captured as part of the case action summary or the post case review document. The configuration also identifies the template that is used to create the summaries and review documents.
No new features have been delivered; migrated the application from family to store.
Required plugins and products
- Customer Service (com.sn_customerservice)
- ServiceNow Document Viewer (com.snc.documentviewer)
Store app dependency
- Customer Service Document Template (com.sn_csm_doc_template)
- Targeted Communications (com.sn_publications_store)