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2.9.0
Australia, Zurich, Yokohama
Standalone Application
The Cisco Meraki Service Graph Connector (SGC) automatically imports Meraki network devices, topology, and operational data into the ServiceNow CMDB for accurate SD-WAN and network infrastructure visibility.
- Discover Cisco Meraki cloud-managed networks via API, without agents.
- Normalize CMDB data automatically through native Service Graph integration.
- Collect complete inventory across devices, networks, and configurations.
- Map topology and surface relationships between sites and devices.
- Sync continuously so your CMDB stays accurate without manual updates.
This release improves device data accuracy, adds flexibility for custom attribute mapping, and introduces batch processing controls for large-scale deployments.
What's new
- Custom attribute mapping — Operators can define how Meraki device attributes map into TSOM without modifying core connector code. Customizations are upgrade-safe and compatible with existing workflows. Part of a coordinated rollout across Fortinet and VeloCloud connectors.
- Orchestrator URL in device records — The Meraki Orchestrator URL is now surfaced in device metadata, enabling direct navigation from TSOM records to the Meraki dashboard for faster troubleshooting and audit tracing.
- Accurate network identification — Network keys and display names now align with Meraki's official network taxonomy, reducing discrepancies between TSOM and actual network configurations.
Issues fixed
- Configurable batch size for large environments — A hardcoded discovery sync batch limit that caused timeouts in deployments exceeding 500 devices has been replaced with an administrator-configurable system property.
- Localization strings updated.
Installs automatically with TSOM Core.