Contracts and Entitlements self-service empowers customers to independently review their contracts, contract lines, and entitlement details directly within the portal — eliminating the need for agent assistance. Customers gain real-time visibility into their active contracts and associated entitlements
- Contracts — View contract lines, renewal history, and consolidated history.
- Contract Lines — Drill into child contract lines, renewal history, consolidated history, products covered, characteristics, and usage.
- Entitlements — Access products covered, characteristics, and usage details.
- New
Customers can independently access and review their contract and entitlement information at any time, without waiting for agent support. This reduces friction, increases transparency, and puts customers in control of understanding what they own and what they are entitled to — driving higher satisfaction and trust.
By deflecting contract and entitlement inquiries away from live agents, organizations reduce case volume and support costs. Faster self-service resolution shortens time-to-answer, improves operational efficiency, and frees agents to focus on higher-value interactions — directly contributing to lower cost-to-serve and improved customer retention.
- Changed
- Fixed
- Removed
Contracts and Entitlements Self Service (com.sn_contract_ent_ss)