Manage control gaps, policy exceptions, and remediation activities in one place. Route issues through structured review and multi-level approval workflows, maintain a complete audit trail, and track progress from identification to resolution. Standardized templates help teams work consistently, while real-time status visibility makes it easy to communicate updates to stakeholders, leadership, and auditors.
GRC: Issue Management helps companies bring consistency, accountability, and visibility to remediation efforts with structured workflows, standardized processes, and real-time progress tracking. GRC: Issue Management includes:
Approval-Driven Workflow
Configure structured review and approval workflows for issues before closure. Support multi-level approval chains based on issue type, severity, or team, and let stakeholders request due-date extensions when they need more time. All approvals, updates, and decisions are captured in a complete audit trail.
Reusable Issue Templates
Create and manage reusable templates to standardize issue creation across the organization. Define templates for control gaps, policy exceptions, compliance findings, and other issue types to help teams follow consistent processes and data structures. Built-in safeguards help maintain template integrity and preserve historical issue records.
Real-Time Progress Tracking
Track issues through each stage of the remediation lifecycle with real-time status visibility. A visual progress tracker shows the current stage, pending actions, and overall issue status, making it easy to monitor remediation efforts and share updates with stakeholders, leadership, and auditors.
New:
- Structured approval workflow: Issues like control gaps or policy exceptions now require formal sign-off before they can be closed.
Configurable multi-level approval chains ensure the right people review each issue, with due-date extensions available when more time is
needed — giving an auditable trail that issues were properly vetted, not just closed. - Reusable issue templates: Administrators can define standard templates for different issue types once and reuse them, keeping issue
creation consistent across teams. The system prevents duplicate or conflicting templates and blocks deletion of templates still in use, so
historical issues stay intact. - Visual issue-stage tracking: A stepper-style progress view shows each issue's current stage at a glance, making status updates to
leadership or auditors faster and less manual.
Upgrade impact: None. This is a first-time release with migration activities required. Teams only need standard role and permission
setup before use.
Requires a valid IRM license and use of IRM Workspaces.
Other Requirements:Requires AP5 or the Brazil Platform.