0
1.3.2
Yokohama, Xanadu, Washington DC, Vancouver
The Omnichannel Callback for Customer Service Management extends omnichannel callback capabilities to support CSM specific use cases. This includes customer experience, agent experience and CSM data model support.
- Request an omnichannel callback at the earliest available time or at a scheduled time from the Virtual Agent, Engagement Messenger, or Customer Service Portal
- Ability to reschedule or cancel a scheduled callback
Minor defect fixes
Required plugins and products
- com.sn_customerservice
- com.sn.omnichannel.callback