0
1.0.0
Yokohama Patch 2
This agentic application leverages AI to manage user inactivity in ServiceNow, optimising resource allocation and license usage. The initial release focuses on identifying inactive users, reassigning their tasks, and deactivating accounts efficiently.
Key features
Assist Managers/administrators in:
• Identifying users inactive for 30+ days.
• Reassigning their tasks to active users.
• Inactive users to optimize license usage.
Initial Release
- Identifying Inactive Users (30+ Days):
- AI monitors user activity via login data and analytics.
- Flags inactive users using predictive intelligence and sys_user table queries.
- Reassigning Tasks to Active Users:
- Identifies tasks (e.g., incidents, requests) assigned to inactive users.
- Uses AI-driven logic to reassign tasks to active users based on roles or skills.
- Supports autonomous or supervised reassignment via AI Agent Studio.
- Deactivate the Users:
- Inactive users to optimize license usage.
Required plugins:
- Now Assist AI Agent Plugin
- AI Agent Studio Plugin
- GenAI Entitlements (provisioned)