0
1.1.0
Zurich
The Voice Controls Simulator tool enables CCaaS partners and customers to simulate and test voice control UI flows within the CSM Configurable Workspace, providing a comprehensive environment for validating call-related interactions.
The Voice Controls Simulator tool offers several key features to simulate and test voice control UI flows within the CSM Configurable Workspace. These features can be summarized as follows:
- Launch and Configuration
- Launch UI page with "Launch Test Tool" button
- Idle State Config page for phone directory configuration
- Call Simulation and Controls
- Outbound interaction creation via "Dial" button
- Active call context simulation with call controls
- Transfer Flows and Participant Management
- Transfer flows with "Consult" and "Blind" options
- Editing and removal of transfer list items
- Participant entry requirement for "Submit" button
- User Experience and Plugin Details
- "Getting Started" information pop-up
- Context clearing and UI reset on refresh or logout
- Warning modal on Test Tool tab closure
- Workspace support via provider application property
- Plugin packaging with specified metadata
- Artifact migration from ICC plugin
New in this release:
- Launch the Voice Controls Simulator tool to simulate and test voice control UI flows within the CSM Configurable Workspace.
- Set idle state capabilities for an agent to make outbound calls using the keypad or phone directory.
- Set agent capabilities to set up call controls for the simulated agent flow for active calls.
- Test the configured simulated voice workflow to ensure the active call components display in the CSM Configurable Workspace as required.
Required Interaction control Component - 3.1.0