0
11.0.12
Xanadu Patch 3, Xanadu Patch 1, Washington DC Patch 3
This tool will help customers understand the KB articles related details, Search Results, Top queries searched, Output quality as perceived by users.
- The no. of views of various KB articles by categories.
- The flavor of KBs which will help in the maintenance of KBs
- My top search queries
- Satisfaction score of the search queries
- Top liked and disliked query results
- Top search queries
- Top KB articles which have appeared in search results
- The time series data of KB views
- The time series data on how many KB articles appeared in Genius results
- Trend of the average satisfaction score of the search results
- Trend of Search queries performed over a time window
Supported only for Xanadu
Key Changes:
1. Bug Fixes in scripts
Required plugins and products: supported from Now Assist for AI Search version 5.0.7
Supported from Xanadu Patch 3
Dependencies: NA
Properties that need to be created or set to activate the content pack: NA
To activate this app after installation: NA
Affected business rules: NA
Affected script includes: NA
We have tested this app on UI Builder - 25.2.6, but it may work on other versions of UI Builder