3
4.0.5
Xanadu, Washington DC, Vancouver
ServiceNow transforms IT from the department of no to the department of now. And with the Rescue integration, you can extend the power of now to include on demand remote support for fast resolution. Rescue by LogMeIn's integration with ServiceNow enhances the servicedesk's value by:
- Streamlining support by allowing helpdesks to initiate remote support sessions from within ServiceNow and sending support session links directly to the end user via email taking confusion out of the remote support process.
- Initiate sessions from Agent Workspace, Cases, or Incidents
- Syncing Rescue session details directly back to your ServiceNow incident after a completed session, so you can track customer engagements within a single tool.
- Leveraging Rescue Single-SignOn capabilities so your helpdesk staff does not need to enter or store Rescue credentials inside ServiceNow, allowing them to start a Rescue session faster and easier.
- Initiate a Rescue Remote Support Session from within ServiceNow and email the connection link to end user.
- Store Rescue session details including chat log and notes within a corresponding ServiceNow incident or case regardless if session begins in ServiceNow or Rescue.
- Reporting capabilities within ServiceNow on Rescue Session details including working time and number of Rescue sessions per Incident.
- Leverage Rescue SSO capabilities so technicians don't have to login or store Rescue credentials within ServiceNow.