3
4.6.0
Yokohama, Xanadu, Washington DC, Vancouver
ServiceNow transforms IT from the department of no to the department of Now. And with the LogMeIn Rescue + ServiceNow Integration, you can extend the power of Now to include on demand remote support for fast resolution.
Transform IT support with secure, seamless, AI-enhanced support—right inside your ServiceNow workflowsElevate your IT support with the powerful Rescue and ServiceNow integration. Designed for today's fast-paced service environments, this unified solution delivers secure remote support, AI-enhanced troubleshooting and instant AI-generated documentation—right inside your existing workflows.
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- Seamless remote support in a unified tool resolves issues faster, enhances workflows, and delivers an exceptional user experience.
- AI-powered efficiency analyzes screenshots or interprets errors in context, leveraging information from the original ServiceNow ticket*
- Effortless, always-complete documentation with session notes, chat transcripts, and AI summaries instantly logged in ServiceNow.*
- Unified experience for technicians and users consolidates all support activity, session data, chat longs and notes within a ServiceNow incident or case.
**AI features part of Rescue's paid AI add-on
Key Features
- Generate Rescue PIN codes and start remote support sessions directly from a ServiceNow case, incident, agent workspace, or interaction
- Generate support session summaries using AI, incorporating ticket details like user information and historical context for comprehensive recordkeeping.*
- With a single click, post Rescue session notes, chat transcripts, and AI-generated summaries back to the ServiceNow ticket in real time.*
- Use AI to analyze screenshots or interpret errors in context, leveraging information retrieved from the original ServiceNow ticket for quicker resolutions.*
- Consolidate all support activity, session data, chat longs and notes within a ServiceNow incident or case, allowing you to track customer engagements within a single tool.
- Leverage Rescue SSO capabilities so technicians don't have to login or store Rescue credentials within ServiceNow, allowing teams to start Rescue sessions faster and easier.
*AI features part of Rescue's paid AI add-on