1
1.0.0
Australia Patch 1, Zurich Patch 9
Standalone Application
Platform Pulse is a unified, real-time solution for ServiceNow platform health, governance, AI readiness, and license optimization. It provides enterprises with a single view of risks, readiness, performance, and optimization opportunities through integrated assessments, analytics, process insights, and usage intelligence. The solution helps organizations shift from reactive oversight to proactive, insight-led governance.
Platform Pulse enables organizations to Outcreate reactive platform management with continuous visibility and actionable insights. Bringing together the very best of human expertise, intelligent automation, and AI-driven intelligence, LTM delivers Business Creativity in action, helping leaders make informed decisions, maximize investments, and accelerate AI adoption with confidence.
Technical Features
- AI-Assisted Summaries: Standardized assessments and AI-assisted summaries help teams prioritize actions and make decisions with greater clarity.
- AI Readiness and Enablement: Supports preparedness for Now Assist and agentic AI through strong governance and readiness frameworks.
- Real-Time Monitoring: Provides leaders with a consistent, real-time view of platform performance, enabling early risk identification and continuous improvement.
- ServiceNow Platform Technical Expertise: Supports architecture optimization, performance management, standards compliance, upgrade readiness, and technical debt reduction.
- License Optimization: Analyzes license utilization, identifies bottlenecks, and recommends optimization opportunities to reduce costs and improve efficiency.
Functional Features
- Unified Platform View: Provides a single, intuitive view of platform health, risks, readiness, and optimization opportunities.
- Continuous Insight-Led Governance: Reframes platform management as a continuous, insight-led discipline rather than a series of periodic assessments.
- Health Indicators and Maturity Views: Consolidates platform signals into a single experience with health indicators, maturity views, and actionable insights.
- Platform Health Strategy and Governance: Delivers KPI frameworks, scorecards, and operating models aligned to business outcomes.
- License and Compliance Optimization: Provides usage transparency and governance controls to reduce costs and compliance risks.
- Single dashboard providing visibility into platform health, risks, readiness, and optimization opportunities.
- Enables ongoing, data-driven platform management.
- Delivers standardized assessments and AI-generated summaries to improve decision-making and prioritization.
- Offers real-time visibility with actionable health and maturity insights for proactive risk management.
- Enhances usage transparency and governance to reduce costs and ensure compliance.
Not applicable for this application version.
- ServiceNow Platform Core Capabilities
- Process Mining Core
- Reporting and Dashboards
- Now Assist Readiness Evaluation
- Platform Doctor
- Now Assist for ITSM
- Assessment Designer