2
1.5.0
Yokohama, Xanadu, Washington DC, Vancouver
This is cora
The innovative and future-oriented IT locker and digital vending machine cora is available round-the-clock and provides help in multiple cases; whether you need a new device, technical help or something specific adapted to your needs.
Automated Processes
The hardware system automates processes intelligently and relieves IT organizations by increasing their efficiency up to 80% and minimizing downtime by up to 70%. Furthermore, cora creates an innovative touchpoint for customers which ultimately results in positive user experiences. Its independence of time enables organizations to extend their support offer significantly.
Different Use Cases
In case of technical issues, users can easily retrieve notebooks, desktops, screens, smartphones, and accessories of all kinds: cora makes these available to the users via badge, PIN, or barcode. Moreover, electronic devices are updated continuously by cora through Wake-On-LAN (WOL) or the connection to a software distribution (for example SCCM) and, if needed, they are personalized to the user as well. Thus, the Field Support team and Service Desk equally benefit from less on-site operations while saving time.
Business Model
cora can be acquired as a rental or a purchase model. There are countless use cases for self-service that can be tailored to the organization’s needs. By navigating through a user-friendly touch panel, that is integrated into the automat, end-users and Field Support can withdraw or store hardware in just a few steps.
Plug&Play UseCases
- Use Case 1: Create Client Withdraw Task with linking of ServiceNow Task and cora Task including automated ticket documentation and Out-of-Stock handling via ServiceNow Incident Task
- Use Case 2: Create Client Return Task with linking of ServiceNow Task and cora Task including automated ticket documentation
- Use Case 3: Create Client Exchange Task with linking of ServiceNow Task and cora Task including automated ticket documentation and Out-of-Stock handling via ServiceNow Incident Task
- Use Case 4: Create Support Store Task with linking of ServiceNow Task and cora Task including automated ticket documentation
- Use Case 5: Create Support Withdraw Task with linking of ServiceNow Task and cora Task including automated ticket documentation
Automation UseCases
- Sync Staff and Badge data between cora Cloud and ServiceNow
- Automate existing Order or Request processes in ServiceNow FlowDesigner end to end with cora Flow Actions for fully automated asset ordering, approval and delivery
- Sync transaction data from cora Cloud to ServiceNow for automated reporting. Based on the data custom Dashboards can be built, automated ticket closure and routing based on cora Task status can be setup and existing Workflows can be end to end automated.
Flow Designer
- Create Client Task Withdraw, Store & Exchange
- Create Support Task Store and Withdraw
- Get Asset Types and Get Asset Type Available Quantity
- Get cora List and Get Users Preferred coraID
- Get Staff and multiple Staffs
- Update and Delete Staff
- Create Staff, Create Staff in Batch and Create Staff in Batch as Master Upload
Installation & Configuration
- One-Click-Install of full cora integration developed and maintained by cora technology solutions AG.
- Full OAUTH2.0 Integration (handled by ServiceNow) for encrypted Communication between cora Cloud and ServiceNow.
- Access Management of the Actions and UseCases on group level.
- Access Management of the UseCases on Task level.
- Whitelabeling of cora naming and changeable text messages and task documentation.
- v1.5.0
- Added support for the new Staff Assignment Feature of the cora Cloud. You can now map your employees Badge ID (or other used authentication method) in the Plugin Properties so all created Tasks through UI Actions will automatically be assigned to the Staff in the cora Cloud. This allows Users to execute their asset reservations for withdrawal, exchange or return without a PIN or QR-Code just by presenting their Badge ID (or other method) to the cora. Corresponding Flow Actions have been updated to allow the mapping of the masterKey for this Use Case.
- Renamed all Flow Actions with a Prefix for better visibility what part they are controlling.
- Added new Flow Actions:
- Get Users MasterKey: Reads mapped value from Plugin properties of User object to dynamically get the new MasterKey value for the Staff Assignment
- Get Task: Gets the information of a single Task
- Update Task: Updates a single Task
- Delete Task: Deletes a single Task
- Get Task QR Code: Gets the PNG file for a single Task QR-Code
- Added new Mappings for Task Transaction Table to support new Exchange Task Types that utilize the Return Locker for a retour Task
- Validated compatibility for Yokohama
- v1.4.0
- Added support for SOW (Service Operations Workspace)
- Added form sections to Models and Users for easier access to store and view connected cora variables
- v1.3.0
- Added the ability to create Custom REST Messages for every available cora API and reuse all plugin functionality such as OAUTH2.0 handling, authentication and general API communication
- Added saving of the body in the cora Task Transactions for documentation and further automation through Workflow Studio
- Added a correlation ID and Displayname to recognize automatically created cora tasks
- Adjustment of Cross Scope Privileges to support more types out of the box due to increased useage of such types by customers
- Change of _getSubTaskClassAndParent to to return unique value instead of whole glideRecord to support various customized instances
- Integrated UI Policy for API response to Show API response body when not empty
- Validated compatibility for Xanadu
- v1.2.0
- Re-Branding of the cora Plugin with graphical assets and renaming of all values, display names, tables etc. to support the lowercase "cora" instead of the previous uppercase value "CORA"
- cora is now part of "cora technology solutions AG" and thus the corresponding documents and support details have been adjusted as well
- Validated compatibility for Vancouver
- Validated compatibility for Washington DC
- v1.1.0
- Added auto closure of ServiceNow Tasks when cora Tasks are completed
- Added checking of cora Task status when ServiceNow Tasks related to cora are closed
- Added new Flow Actions for Exchange Task, Get Staff, Get Staffs, Update Staff, Delete Staff, Create Staff, Create Staff Batch, Create Staff Batch Master
- Added new UI section on model cora
- Added bold marking to available asset text in dropdown of Widgets
- Added sending Supporter Information for Client Tasks via API
- Added selection of cora based on user preferred cora in Widgets as well as automatic selection of cora if only one is available
- Changed texts for Client Tasks
- Changed condition of UI action "Create cora Client Task" and "Create cora Support Task"
- Fixed clearing of asset field when switching from one cora to another in Widgets
- Fixed pagination bug on API calls with long answers
- Validated compatibility for Tokyo
- Validated compatibility for Utah
- v1.0.0
- OAUTH2.0 management and handling
- Permissions and restrictions based on group and task table
- Plugin administrator configuration for status changes, mapping of classes for data transfer, table configuration, field configurations and comment management
- Scheduled job for Task Transaction Sync and cora Task Transactions system table
- Logging
- Task-facing UI cora Client Task creation for Withdrawal, Return and Exchange including Out-of-Stock handling via Incident Task
- Task-facing UI cora Support Task creation for Store and Withdrawal
- Flow Designer Actions for Create Client Task Withdrawal, Create Client Task Store, Create Support Task Withdrawal, Create Support Task Store, Get Asset Type Available Quantity, Get cora Asset Types, Get cora List and Get Users Preferred cora ID
cora Cloud Integration Plugin works on any ServiceNow Instance. One custom table is used.