Field Service Advanced Capacity and Reservations Management gives organizations with complex service demand granular control over how capacity is defined, reserved, and allocated across work types, demand channels, time periods, and both internal teams and external contractors.
It provides access to Capacity Console, a dedicated workspace view that gives planners real-time visibility into allocated, used, and unused capacity alongside reservations, assigned tasks, and booked work. Planners can monitor consumption, identify gaps, and adjust before demand outpaces availability.
When integrated with Dynamic Scheduling, Advanced Capacity and Reservations Management automates work assignment based on configured capacity rules and real-time availability so the schedule reflects actual capacity.
- Provides the Capacity Console in the Workspace experience, offering a unified, calendar‑based view of capacity across territories and demand channels, with visibility into allocated, used, and unused capacity.
- Enables planners to analyze capacity at both territory and demand channel levels, supporting more granular decision‑making compared to aggregate capacity views in standard capacity management.
- Allows planners to review reservations, assigned tasks, and booked work in one place and make informed adjustments directly from the console, rather than relying on configuration‑only views.
New
Contains internal code updates with no impact to existing functionality or user-facing behavior.
Fixed
- Warning message for manual scheduling with recurrence in the territory demand channel table.
- Corrected dates in the Capacity Console CSP view (double timezone conversion).
- Performance improvement — recurrence objects now cached during batch range processing in demand channel mapping.
Dependencies :
- Store apps - Field Service Territory Planning and Field Service Capacity and Reservations Management