0
5.9.5
Australia, Zurich Patch 7, Zurich, Yokohama, Xanadu
Integration
ServiceNow for Microsoft Teams extends the Now Virtual Agent integration with Microsoft Teams to help employees request and receive help directly in Microsoft Teams.
- Employees can chat with a Virtual Agent to take action on a wide range of IT and HR related topics.
- Employees can access Employee Center embedded directly within Microsoft Teams.
- Employees can see previews for certain ServiceNow links while sharing over chat.
- Agents can reach out to employee requesters directly in Microsoft Teams to resolve questions about open tickets.
- Actionable notifications within Microsoft Teams enable employees to stay up to date on their tickets.
- For calls requiring higher-touch resolution, an agent can promote a Chat to a Microsoft Teams Call, directly from Agent Workspace.
- Requires - Notify Connector for Microsoft Teams (Store App) and Agent Chat (Plugin).
Updated to support the latest version of the dependent apps.
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This store app has the below plugin dependencies:
Platform Plugins -
- Glide Conversation Server Adapters
- MS Teams - App Core
Store Apps:
- Microsoft Teams Graph Spoke
- Conversational Integration With Microsoft Teams
External Account requirements:
- A valid Microsoft Teams account is needed to enable the integration.
- Delivered with IT Service Management integration with Microsoft Teams or HR Service Delivery integration with Microsoft Teams