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5.5.0
Yokohama, Xanadu, Washington DC, Vancouver
ServiceNow for Microsoft Teams extends the Now Virtual Agent integration with Microsoft Teams to enable employees to more effectively request and receive service from within Microsoft Teams.
- Employees can chat with a Virtual Agent to take action on a wide range of IT and HR related topics.
- Employees can access Employee Center embedded directly within Microsoft Teams.
- Employees can see previews for certain ServiceNow links while sharing over chat.
- Agents can reach out to employee requesters directly in Microsoft Teams to resolve questions about open tickets.
- Actionable notifications within Microsoft Teams enable employees to stay up to date on their tickets.
- For calls requiring higher-touch resolution, an agent can promote a Chat to a Microsoft Teams Call, directly from Agent Workspace.
- Requires - Notify Connector for Microsoft Teams (Store App) and Agent Chat (Plugin).
Updated to support the latest version of the dependent apps.
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This store app has the below plugin dependencies:
Platform Plugins -
- Glide Conversation Server Adapters
- MS Teams - App Core
Store Apps:
- Microsoft Teams Graph Spoke
- Conversational Integration With Microsoft Teams
External Account requirements:
- A valid Microsoft Teams account is needed to enable the integration.
- Delivered with IT Service Management integration with Microsoft Teams or HR Service Delivery integration with Microsoft Teams