12
2.1.1
Xanadu, Washington DC, Vancouver
The Sakon Telecom Connect: Mobile application allows enterprises to eliminate global carrier complexity, regain trust in Mobile Asset Data and create an unified user experience in ServiceNow. Enabling automated workflows between ServiceNow and the Sakon Device Platform for end-to-end mobile device lifecycle management prevents manual effort and swivel-chair challenges.
Seamlessly integrate to ServiceNow for:
- Automate mobility workflows
- End-user mobility ordering
- Mobility service requests
- Accurate information for devices and service lines
While there are many benefits of an enterprise mobility management solution built on the ServiceNow platform, three of the top benefits include:
- Unified employee experience: Mobility management solutions like Telecom Connect: Mobile address the issue of fragmented employee experiences by centralizing mobility management within ServiceNow. Employees no longer encounter disjointed processes when requesting new devices, as everything is streamlined through ServiceNow, providing a cohesive and seamless experience.
- Automated mobility workflows in the ServiceNow platform: Telecom Connect: Mobile uses an integration that automates manual processes, eliminating the daunting task of IT administrators having to interact with multiple systems to fulfill mobility requests.
- Accurate asset information: Sakon Telecom Connect for Mobile ensures the accuracy of asset information in the asset management database (AMDB) and configuration management database (CMDB) by leveraging the data discovered, ingested, and reconciled through our Sakon Device Platform. Because it’s built on the ServiceNow platform, you’ll have one source of truth for all of your data and never have to question its validity or where it came from.
- Unified Self-Service experience in ServiceNow to order and manage mobile devices and services.
- Request Management - Out-of-the-box catalog item library based on best practices (e.g. Order a New Mobile Device with Service, Replace a SIM Card, Personal to Corporate Transfer, Suspend Service, Return/Replace/Recycle, etc.)
- Approval and User Eligibility Workflows are enabled in ServiceNow for flexible and secure experiences based on user and security policies
- Request Tracking – order status and details such as shipping tracking notifications available in ServiceNow
- Accurate and reconciled inventory data for devices (connected and non-connected) and service lines available in ServiceNow
User Experience Enhancements:
Additional mobility transactions (BYOD, Activiate Service)
Streamline order guide
Technical Updates
Improved logging for troubleshooting
Automation for mapping self-service forms to catalog items.
The Sakon Device Platform has to be installed prior to this application.