AI Agents for Meetings is a ServiceNow application that brings agentic AI into the meeting lifecycle. Rather than requiring teams to manually gather context, draft agendas, and coordinate logistics, the application handles that work automatically — reading relevant records, proposing a complete meeting, and presenting it for review and confirmation.
Delivered as a standalone plugin (sn_meeting_ai_ag), AI Agents for Meetings is designed to work across teams and use cases beyond any single workflow. As the application grows, it will extend across the full meeting lifecycle — pre-meeting preparation, participant briefing, conversation guidance, and follow-through — making intelligent meeting support available wherever teams need it.
Meeting Creation Automatically proposes a complete, context-grounded meeting when a risk threshold is crossed — or on demand from any record or the Now Assist panel. The AI drafts the subject, type, duration, and agenda, then presents it for review. CSMs can schedule, adjust, or save as draft.
This release introduces AI Agents for Meetings (sn_meeting_ai_ag), a new standalone plugin that delivers AI-driven meeting creation. The AI Agent monitors risk records and proposes complete meeting drafts automatically, with additional entry points available via a "Create Meeting" action on Engagement and Touchpoint forms and through the Now Assist conversational panel.
Requires these plugins or better:
- Now Assist Admin Console - 6.0.3
- Now Assist AI Agents - 4.0.2
- Now Assist in Document Intelligence - 1.0.7
- Now Assist for Platform - 6.3.0
- UXC Generative AI - 8.9.0
- Group-Action Framework - 2.0.4
- Generative AI Controller - 8.2.7
- Now Assist in Virtual Agent - 8.0.8