Zscaler Digital Experience (ZDX) is a digital experience monitoring solution delivered as a service from the Zscaler cloud. ZDX provides end-to-end visibility and troubleshooting of end-user performance issues for any user or application, regardless of location. In addition, it enables continuous monitoring for network, security, desktop, and helpdesk teams with insight into the end-user device, network, and application performance issues. With ZDX, IT teams can proactively analyze and troubleshoot user experience issues, improving business productivity and IT agility. The ServiceNow solution integrates with ZDX Alerting to setup near real-time alerts that are pushed through webhook to the ServiceNow Event Management System.
The "Zscaler Digital Experience: Event Management" application provides the ability to automatically create events in a customer's ServiceNow instance whenever a rule configured in the Zscaler Digital Experience (ZDX) Admin Portal has been triggered.
The application depends on the following ServiceNow plugins:
- Event Management
This applicaiton integrates with Zscaler Digital Experience product and requires configuration on ZDX side (alerting, webhooks etc.) Follow the attached Installation and Configuration Guide for instructions on configurtation.
For more information on ZDX alerts follow the online help on https://help.zscaler.com/zdx/about-alerts