0
9.7.0
Yokohama, Xanadu, Washington DC, Vancouver
The ServiceNow Coaching application lets you facilitate the coaching of employees using coaching assessments and coaching opportunities that you can configure for a critical moment in a process.
Coaching consistently improves employee performance and processes by providing real-time bi-directional improvement feedback as well as automated contextual recommendations.
- Gain visibility into the effectiveness of your coaching using the Coach's dashboard.
- Review trainee's work and provide direct feedback on the quality of their work using a coaching assessment.
- Empower the trainee to provide feedback on the effectiveness of the coach using the same coaching assessment.
- Automatically add skills and skill levels to trainee's skill set based on the training they have completed. For example, if a trainee completes training for learning Japanese at an expert level, then the skill level 'expert' can be assigned to the trainee.
- Create coaching opportunities to automatically trigger coaching assessments based on conditions you define, e.g. send a coaching assessment to any agent that is working on an incident that has breached their SLA.
Minor bug fixes.
- This application requires subscription to ITSM/CSM Pro