0
6.0.1
Australia, Zurich, Yokohama, Xanadu
Standalone Application
Web Components for Customers enable CRM organizations to configure ServiceNow web components for streamlined self-service customer experiences, allowing these components to be embedded seamlessly on external websites.
Web components include:
- Case List: Enable customers to view their ServiceNow cases on non-ServiceNow websites
- Case View: Allow customers to see detailed information about their ServiceNow cases. It also includes a process tab that displays relevant playbooks when they are created for the case record.
- Case Create: Facilitate the creation of new ServiceNow cases on non-ServiceNow websites
Web Components for Customers plugin for CSM also installs dependency plugins for CSM-specific components.
Web components installed through the Web Components Foundation store app:
- Service catalog item: Create ServiceNow cases using Catalogs on non-ServiceNow websites
- Playbook intake: Submit cases using Playbook's guided experience. Systematically capture case details and display stages and activities involved in resolving the case
- Knowledge article view: Display knowledge articles and their key details like title, content, author, view count, read time, and others.
- Data visualization: Display a graphical representation of information from any ServiceNow table using visual elements such as single score, pie chart, donut & semi donut
- Object list: Display records from any ServiceNow table, showing either all or the top records. It supports hierarchical layouts, bulk actions, inline editing, and more
- Service Catalog Browse: View Service Catalog items and filter by catalogs, category items
Web embeddable admin experience installed through the Web Embeddable Core store app. Administrators can:
- Configure component properties
- Select the theme associated with the components
- Preview the component in real-time
- Activate and deactivate the components
- Configure CORS rules
- Generate Global code for authentication setup and theme configuration
- Generate the Embed code with event handlers
- Create modules to manage components in multiple websites
- Create groups to model external website structure and organize component instances
- Create component instances to save & retrieve the configuration of a specific component
- Create and manage custom components
- New: None
- Changed
- Improved error states for the web components to align with theming configurations.
- Fixed: None
- Removed: None
Install the following plugins on your instance:
- UX Embeddables (Plugin Id: com.glide.ux.embeddables)
- Customer Service (Plugin Id: com.sn_customerservice)
- Web Components Foundations (App Id: com.sn_core_components)