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3.1.3
Washington DC, Vancouver
The Instance Troubleshooter application enables system administrators to troubleshoot and resolve issues directly within their sub-production or production instance, all without the need to reach out to ServiceNow Customer Support.
The application runs diagnostic checks on common configurations related to a number of products or services on the ServiceNow platform. Findings are then shown on a summary screen along with recommendations to fix them. Action can then be taken to implement the fixes and verify the resolution of the issue.
If the issue is not fixed with the provided information, you can use the troubleshooting summary results to open a case on Now Support.
- Simple UI with a card layout of ServiceNow products and services
- One-click invocation of the troubleshooting process
- Progress bar while diagnosis is in progress
- Findings are shown in a table with clear description and recommendations
- PA Dashboard with daily and weekly stats
- Troubleshooter scheduling support
- Task integration to create tasks to track findings
- Added the ability to troubleshoot a specific data source or record
Changes since previous release:
- 24 new checks
- New suite "Critical Checks"
- Expanded suite "Performance"
- 28 updated checks
- Check priorities standardized and updated
- Documentation URLs updated
- Scan tasks created by default
The following features which are included in the ServiceNow platform are used:
- Instance Scan
- PA Dashboard