Ticket Connector is a true B2B ticket bonding solution developed by TCloud Consulting. It automates ticket integration and bi-directional data exchange between your organisation and your SIAM partner or your customers from your ServiceNow instance.

Ticket Connector is a highly configurable and scalable solution for your ServiceNow instance to other ITSM platforms externally without the need of "Middleware".

Why use Ticket Connector?

When you need a highly configurable and easily deployable ticket and data exchange solution for organisations, multiple service partners, customers, and associated software solutions.

How does it work?

Ticket Connector automatically translates and transfers tickets which are created or updated on your ServiceNow Instance and pushes them to third-party systems without manual intervention.

Supported Processes

Ticket Connector supports many processes and its tables in ServiceNow including but not limited to, Incident, Problem, Change Request, Request, Configuration item, and Catalog.

Please Note:

Due to the highly configurable nature of Ticket Connector, there is an initial stage of configuration that needs to take place as we would have loved to have made Ticket Connector a true plug-in-play solution but in doing so we could not deliver the same level of power and features that makes Ticket Connector a highly desirable e-bonding solution. If you need a professional implementation service, please reach out to us we would love to assist you!