0
12.0.2
Australia Patch 1, Australia, Zurich Patch 8, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 10, Xanadu Patch 9, Xanadu Patch 7, Xanadu Patch 6
Generative AI
Now Assist in Virtual Agent Configurations is a backend app that supports the main Now Assist in Virtual Agent app. It contains necessary metadata needed for certain app configurations. Note that customers should not have to download Now Assist in Virtual Agent Configurations separately to obtain all the features and functionalities for Now Assist in Virtual Agent.
N/A
Fixed
- Live agent responses display in the appropriate pane. This is accomplished by linking a live profile to a valid user. PRB1996860
- Required plugins and products
- Now Assist for IT Service Management (ITSM), Now Assist for HR Service Delivery (HRSD), or Now Assist for Customer Service Management (CSM)
- Now Assist for Platform (sn_genai_platform)