0
3.0.3
Yokohama Patch 1, Yokohama, Xanadu Patch 7, Xanadu Patch 6
Now Assist in Virtual Agent uses search and generative AI (large language models - LLMs) to create a natural-language conversational experience with knowledge articles, catalog items, and LLM topics that can improve the success of your self-service and deflection.
- Generative AI conversations driven by knowledge, multi-turn catalog requests, and LLM topic discovery in the Virtual Agent experience
- Simple guided setup with no complex configurations or requirement to create conversational topics in Virtual Agent Designer
- Support for large language model (LLM) topic flows
- Channel support for Microsoft Teams and ServiceNow Mobile
- Additional support for conversational catalogs
- Support for Virtual Agent notifications in Now Assist across multiple assistants
- New:
- Model updates for improved conversational flow including disambiguation questions
- External content integration in synthesized response
- Streaming support
- Changed:
- Choice picker enhancements
- User input bar UI enhancements
- Citations and sources in synthesized response now also include actions in addition to KB/information
- Fixed: certain defect fixes
- Removed: N/A
- Required plugins and products
- Now Assist for IT Service Management (ITSM), Now Assist for HR Service Delivery (HRSD), or Now Assist for Customer Service Management (CSM)
- Now Assist for Platform (sn_genai_platform)