35
1.10.0
Zurich, Yokohama, Xanadu
The extensibility of the Jira platform can create challenges when integrating data & process between Jira and ServiceNow. Yansa’s Jira Integration solution makes this extensibility an advantage, easily tailoring your integration to match your unique Jira & ServiceNow implementations.
- Multiple Connectors:
- Support for any number of Jira instances
- Monitors health of each connector
- Selectively deactivate server connections
- Project & Issue Types:
- Auto-import Projects & Issue Types to special tables that can be referenced within ServiceNow
- Overridable Project & Issue Type schema maps
- Import on-demand or on a scheduled basis
- Integration Points:
- Supports multiple integrations into ServiceNow, against any application or table
- Securely supports Jira webhooks for handling new records & record updates
- Quick activation/deactivation of an integration point
- Configurable outbound and inbound maps for custom Jira & ServiceNow schemas
- View records linked between ServiceNow & Jira through each integration point
- Rules-based Association Engine:
- Create rules to auto-associate a ServiceNow record to the right Jira Project & Issue Type
- Rules can apply to any table or application in ServiceNow
- Rules can be used to determine which Jira server the record will connect to
- Associations can be conditional or user-specified
- Customizable Webhook Handlers:
- Handle ANY type of webhook pushed from Jira to ServiceNow
- Unregistered webhook events from Jira will be ignored
- Handle webhook data securely
- Asynchronous Action Queue w/ Retry Capability:
- Safely handle large amounts of Jira integration requests by queueing them until background resources are free
- Allow certain errors to trigger a retry in a configurable amount of time and a maximum number of retries
- Track any transaction errors and view log details
- Monitor efficiency of transactions with processing durations
- Configurable State & Transition Rules
- Support custom Jira transition workflows with point-and-click configuration
- Configure ServiceNow events that trigger Jira workflow transitions
- Configure how Jira state values map to desired tables & fields in ServiceNow
- Documented Jira Library for ServiceNow
- For further customization, all API libraries used are fully documented
- As the library grows, documentation is updated automatically
- Sample code snippets are included