0
25.0.3
Yokohama, Xanadu, Washington DC, Vancouver Patch 4
CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues.
- Improved performance in page and component load times
- Introduction of Voice interaction record page for native integration of third party CCaaS with a new UI for wrap up in modeless dialog
- Introduction of Information session tabs that provide more contextual information on how much time as passed since the last chat with customer and how many messages have been sent from the customer
- Chat panel width can now be adjusted
- Customer History as a modular component with search and filter functionalities added
- Platform enhancements including better form templates with favoriting
Include defect fixes
No required plugins