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25.1.2
Yokohama, Xanadu, Washington DC, Vancouver Patch 4
CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues.
- Click improvements - when using Form templates with modeless dialogs they automatically open the modeless dialog (comment/worknotes) with the populated content making it easier to edit and save clicks of opening the modeless.
- Lookup component enhancements include the ability to collapse the card saving real-estate and advanced search.
- Replaced Agent Assist with Recommend Actions – AI Search on Agent Workspace Case and Interaction pages
- Improved performance in page and component load times
- Changed
- Click improvements - when using Form templates with modeless dialogs they automatically open the modeless dialog (comment/worknotes) with the populated content making it easier to edit and save clicks of opening the modeless.
- Lookup component enhancements include the ability to collapse the card saving real-estate and advanced search.
- Replaced Agent Assist with Recommend Actions – AI Search on Agent Workspace Case and Interaction pages
- Improved performance in page and component load times
No required plugins