0
1.0.2
Yokohama, Xanadu Patch 5
Organizations often struggle with prolonged resolution times, recurring operational bottlenecks, and a lack of ready-to-deploy automation for critical tasks. These challenges result in inefficiencies, higher costs, and increased risks.
This innovation labs release of AIOps LEAP (Learning-Enhanced Automation Playbook) leverages AI-driven insights to mine historical incident data, dynamically prioritize tasks, and generate actionable resolution playbooks. By automating workflows and enhancing knowledge sharing, AIOps LEAP empowers teams to address issues proactively and efficiently.
AIOps LEAP reduces mean time to resolution (MTTR), increases automation coverage, streamlines processes like certificate renewals, and improves team productivity. This ultimately leads to measurable cost savings and operational excellence.
IMPORTANT:
- This Innovation Labs release is available only for evaluation in non-production environments.
- Playbook creation from the resolution steps requires Yokohama release (family) and Playbook (Creator workflows) entitlement
- ML-Driven Issue grouping: Machine learning based automatic grouping of similar incidents, for aggregate analysis
- Issue Group Prioritization: Aligns incident handling with priorities and major incident settings to focus on high-impact tasks
- AI-Driven Resolution Mining: Extracts and standardizes resolution steps from past incidents for quick issue remediation
- Comprehensive Playbooks*: Creates and updates detailed playbooks with AI, reducing manual effort and improving resolution accuracy
- Customizable Workflows: Offers flexible automation for IT and non-IT spaces to meet diverse organizational needs
- Workflow recommendations*: generated playbooks are shown as recommended actions to incidents in SOW
- Value Dashboards: Provides actionable insights into cost savings, MTTR reduction, and automation effectiveness
* Playbook creation from the resolution steps and display in SOW requires Yokohama release (family) and Playbook (Creator workflows) entitlement
This release includes below features
- New
- Grouping of incidents to create Automation Opportunities.
- Prioritization of Automation Opportunities.
- On-demand generation of Resolution Steps for one or more Automation Opportunities.
- Ability to update and save the Resolution Steps.
- Ability to revert back to the original AI-generated Resolution Steps.
- Creation of a "Problem Record" from an Automation Opportunity.
- Creation of a "Playbook" from an Automation Opportunity.
- Utilize the published LEAP to resolve a new incident.
- Value dashboard.
- Changed
- None
- Fixed
- None
- Removed
- None
Required dependencies
- sn_nowassist_admin:4.1.16
- sn_gaf:2.0.1