Brazil, Australia Patch 3, Australia, Zurich Patch 7, Zurich Patch 4, Zurich, Yokohama Patch 12, Yokohama Patch 9, Yokohama Patch 6
Standalone Application
The Operational Sustainability Integration with DEX enables real-time tracking of energy consumption and CO₂e emissions from employee laptops and desktops. By ingesting telemetry data from ServiceNow's Digital End User Experience (DEX) or third-party tools, this integration delivers accurate, device-level sustainability insights directly within the Operational Sustainability Workspace. Organizations can monitor trends, assess asset coverage, and support compliance with sustainability reporting standards using live operational data from end-user devices.
- Real-time energy data integration — Ingests energy consumption data directly from end-user devices (laptops and desktops) through DEX or other tools, enabling accurate and timely sustainability reporting.
- Automated CO₂e emission calculations — Converts real-time energy usage into carbon emissions using regional emission factors. Automated and calculated metric definitions eliminate reliance on estimated values.
- Model and location-based aggregation — Aggregates data by device model and state location to provide granular insights for sustainability planning and action.
- Integrated Operational Sustainability Workspace dashboard — Appears as a dedicated tab within the Operational Sustainability Workspace and Sustainable IT dashboard, offering intuitive visualization and alignment with existing reporting workflows.
Changed
- This release includes security enhancements that strengthen access controls across the application.
Not applicable for this application version. For more information, please see
Application Runtime Policy
Required plugins and products to use this feature:
- ServiceNow Operational Sustainability Management — installed automatically with this application.
- ServiceNow Sustainable IT — installed automatically with this application.
- ServiceNow DEX — not installed as a dependency, but facilitates the integration of real-time data into the dashboard.