0
21.0.1
Zurich, Yokohama Patch 6, Xanadu Patch 9
The ESG Integration with DEX enables real-time energy consumption tracking and CO₂e emissions from employee laptops and desktops. By ingesting telemetry data from ServiceNow’s Digital End User Experience(DEX) or third-party tools, this capability delivers accurate, device-level sustainability insights directly within the ESG Workspace. Organizations can monitor trends, assess asset coverage, and support compliance with ESG reporting standards using live operational data from end-user devices.
- Real-Time Energy Data Integration—It ingests energy consumption data directly from end-user devices (laptops and desktops) through DEX or other tools, enabling accurate and timely ESG reporting.
- Automated CO₂e Emission Calculations - Converts real-time energy usage into carbon emissions using regional emission factors,Automated and Calculated Metric definitions eliminating reliance on estimated values.
- Model and Location-Based Aggregation - Aggregates data by device model and state location to provide granular insights for sustainability planning and action.
- Integrated ESG Workspace Dashboard - Appears as a dedicated tab within the ESG Workspace and Sustainable IT dashboard, offering intuitive visualization and alignment with existing ESG reporting workflows.
Real-time energy consumption data from DEX is now integrated into the ESG Sustainable IT Dashboard. This enhances sustainability reporting for IT assets, providing real-time usage trends, total energy consumption, and detailed regional and model insights, thereby supporting more accurate and actionable ESG initiatives.
Required plugins and products to use this feature
- ServiceNow ESG Management that is installed when this application is installed.
- ServiceNow Sustainable IT that is installed when this application is installed.
- ServiceNow DEX. NOTE: This is not installed as a dependency but it facilitates the integration of real-time data into the dashboard.