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2.4.1
Zurich, Yokohama, Xanadu, Washington DC
Financial Services Payment Operations workflows for customer requests. Provides capabilities to consolidate requests for a Payment Operations team and route them through workflows to the appropriate middle and back office teams.
- Manage inbound and outbound payment inquiries
- Manage inbound and outbound payment claims
- Manage customer debit approvals for a payment claim
- Dedicated workspaces for Payment Inquiry agents and Payment Claim agents
- Changed
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- Included additional translations to support localization for Q4.
Financial Services Payment Operations is dependent on the Financial Services Operations Core application and Customer Service plugin.
Permissions and roles:
- Role required to install the application: System admin (admin)