A comprehensive compliance platform that helps organizations prevent financial crime through streamlined Know Your Customer (KYC), customer due diligence, screening, risk assessment, and ongoing monitoring. The application enables businesses to meet regulatory requirements and make informed risk-based decisions while enhancing operational efficiency and customer trust.FCC KYC application has been developed on the ServiceNow App Engine, leveraging its capabilities for workflow automation.
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- Case Management
- AI Agents (Data Validation, Screening, Pattern Detector, Decision Maker)
- Video KYC Integration (Veriff Spoke)
- Risk Analysis
- Configurable Periodic KYC Review
- Configurable Perpetual KYC Review
- Customer Onboarding
- Intelligent Document Processing (Mistral AI Spoke & Now Assist)
- Case Reassignment
End-to-End KYC Lifecycle Management
FCC KYC introduces a structured, state-driven client onboarding and verification model, ensuring accuracy, transparency, and compliance from initiation through approval:
New / Initiated
Customer onboarding is triggered by the Relationship Manager through a guided form capturing key customer and entity details.
Work in Progress (Maker Review)
The Maker validates customer data, reviews documents, completes risk evaluation, performs screening checks, and resolves discrepancies before escalating to the Checker stage.
Review (Checker Verification)
The Checker performs secondary validation, ensuring correctness of customer details, risk scoring, screening data, and documentation. Cases can be approved or routed back for clarification.
Approval Pending / Final Approval
The Relationship Manager performs the final compliance review and approves or rejects the onboarding request.
This structured workflow ensures regulatory compliance, operational clarity, and complete auditability.
User Roles & Permissions
FCC KYC includes role-based access and workspace-driven task segregation to maintain accountability and governance:
Relationship Manager
- Initiates customer onboarding
- Performs final approval
- Handles customer outreach and clarifications
(Role: x_vuram_financia_0.fcc_kyc_relationship_manager)
Maker
- Validates customer details
- Completes risk evaluation and screening tasks
- Moves cases forward or sends back for clarifications
(Role: x_vuram_financia_0.fcc_kyc_maker)
Checker
- Performs comprehensive review of all customer details
- Verifies documents, screening results, and risk assessments
- Sends cases for approval or back to Maker
(Role: x_vuram_financia_0.fcc_kyc_checker)
canvas_user
- Required for all roles to access the FCC KYC Workspace.
These roles enforce proper KYC governance aligned with industry practices (Maker–Checker–Approver model).
Digital Onboarding & Workspace Experience
The FCC KYC Workspace provides a unified interface where users can:
- Create and manage onboarding cases
- View tasks such as customer validation, risk evaluation, and screening
- Track case states and pending actions
- Access documents and audit information
Additionally, portal-based access allows external customers to securely provide information and documents using credentials sent via email.
Screening, Risk Scoring & Validation Activities
FCC KYC v1.0 includes essential KYC compliance components:
Risk Evaluation
Makers and Checkers evaluate customer risk by completing predefined assessment fields tied to the risk scoring engine.
Screening Task
Users review screening results including adverse news, sanctions, PEP status, and can override values if needed (with audit tracking).
Document & Data Validation
Users must review all customer-submitted information, uploaded documents, and auto-populated fields before progressing the case.
These modules strengthen compliance posture and reduce operational bottlenecks.
Automation & Data Intelligence
FCC KYC leverages intelligent automation to improve data accuracy and reduce manual work:
- Auto-population of Assigned To / State using data lookup rules
- Default workflow routing for Relationship Manager → Maker → Checker → Approver
- Document-driven validation steps per task
- Guided workspace actions such as “Initiate Onboarding,” “Send to Checker,” “Return to RM,” and “Approve”. These capabilities accelerate case completion while ensuring compliance consistency.
Configuration & Extensibility
The application includes configurable group types, roles, data lookup settings, and workflow elements, making it easy for customers to adapt the solution to their internal governance standards without customization.
Data & Reporting
Financial Crime Compliance provides comprehensive reporting and analytics through visual dashboards that offer deep insight into KYC operations. The application displays case distribution by case type and customer type, along with time-based trends showing case volumes across onboarding, periodic KYC, perpetual KYC, and offboarding workflows. These analytics help institutions monitor workload patterns, identify customer risk segments, track operational performance, and make data-driven decisions to improve efficiency and compliance effectiveness.
You only need a working internet connection to access the FinCrime KYC application in your ServiceNow instance.
FinCrime KYC runs on any supported ServiceNow platform version and works in all modern browsers (Chrome, Edge, Firefox, Safari), with no special hardware requirements.
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