Change Guard brings agentic automation to ServiceNow and removes manual conflict checks, policy validation, and change documentation review. It delivers intelligence, consistency, and automation to Change Management, so every change is predictable, compliant, and CAB-ready.
With Change Guard, organizations cut risks, prevent outages from conflicting or incomplete changes, and speed up engineering and approval workflows. The agent analyzes conflicts, validates change requests against standards and policy documents, identifies violations with clear reasoning, generates field-level recommendations, and once approved, updates the change record on behalf of the engineer.
By replacing a manual, error-prone process with an automated, self-driven workflow, Change Guard lifts productivity, strengthens compliance, and reduces change failure rates. It supports IT engineers, change managers, ServiceNow owners, and audit teams who need transparency, standardization, and accurate change documentation.
1. Autonomous Change Intelligence Engine
- Fully understands every change request end-to-end, retrieving all relevant details, conflicts, dependencies, and metadata automatically.
- Ensure all decisions are made on complete, accurate, and current information.
2. Dynamic Policy Understanding & Governance Control
- Centralizes all change policies, internal, external, and domain-specific, —and converts them into actionable validation logic.
- Guarantees every change adheres to organizational standards, compliance requirements, and audit expectations.
3. AI-Driven Compliance Validation
- Performs deep, context-aware evaluation of the change request across all applicable policies.
- Detect gaps, violations, inconsistencies, missing details, and quality issues instantly.
4. Intelligent Conflict Detection & Resolution
- Analyzes schedule, resource, dependency, and operational conflicts using smart multi-layer reasoning.
- Provides clear, actionable resolution strategies such as rescheduling options, dependency adjustments, or alternative windows.
5. Automated Remediation & Record Enhancement
- Apply approved updates directly to the change request with precision using field-level intelligence.
- Enhances and merges existing content instead of overwriting it, preserving context and improving clarity.
AI Agent for ChangeWave Manager – Release Notes
Version: 1.0.0
Overview
This is the first official release of the Agentic Change Guard, an AI-orchestrated framework designed to automate conflict analysis, compliance validation, and remediation execution for Change Requests in ServiceNow.
Powered by multi-agent reasoning, the system integrates conflict detection, policy evaluation, and guided remediation into a seamless, fully automated workflow, significantly improving change governance, accuracy, and operational efficiency.
Features Offered :
- Unified Change Intelligence Pipeline: A multi-agent architecture that coordinates end-to-end processing of a change request, from data retrieval to remediation execution.
- Automated Conflict Discovery & Verification: Fetches full change request details and associated conflicts. Automatically triggers ServiceNow’s Out-of-Order (OOO) conflict check if no previous validation exists.
- Dynamic Policy Compliance Engine: Evaluates change requests against an extensible library of policy documents. Supports both system-defined and externally fetched compliance rules.
- Adaptive Conflict Resolution Insights: Analyzes identified conflicts and provides intelligent remediation options. Suggests optimized alternatives for scheduling, resource adjustments, or dependency corrections.
- Automated Remediation Execution: Applies validated resolution actions directly to the Change Request. When auto-apply is not possible, it generates clear step-by-step manual execution instructions.
- Multi-Agent Memory Passing & Context Linking: Ensures accurate data handoff between agents through structured context propagation. Prevents information loss and guarantees continuity across the workflow.
- Seamless ServiceNow Platform Integration: Fully embedded within ServiceNow through Now Assist AI agents. No external dashboards or UI needed, everything runs natively within the platform.
o Plugins required:
- Now Assist AI Agents (sn_aia)
- Now Assist for ITSM (sn_itsm_gen_ai)
o Active subscription to Now Assist (Pro Plus / Enterprise Plus)
o AI Search must be active in your instance before any Now Assist based Apps installation. To check if you have AI Search active, navigate to https://<instance_name>.service-now.com/ais_status.do.
o ServiceNow instance access with Change Management enabled.