0
6.0.5
Australia, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama, Xanadu Patch 10, Xanadu Patch 9, Xanadu Patch 5
Generative AI
The Group and Action Framework provides skills that group datasets into named clusters and then take action on the those clusters through generative AI to provide suggested steps, summaries, and recommendations.
Grouping skills: Classifies and clusters datasets stored in a table, generates human readable topics for each cluster, and selects samples to represent each cluster as examples within LLM prompts.
Action skills: Allows for LLM actions (such as generating resolution steps) on new records as they are created and on entire clusters.
- New
- Multi-lingual embedding support. GAF now supports all ServiceNow i18n languages
- Support for longer KB articles for Knowledge Deduplication
- Fixed
- Multiple defects
- AI Search (Optional) - Required for the Optimized Prediction feature. This feature increases the maximum number of records to 500K, allows for faster online prediction, and increases quality of prediction/mapper results.