Bearing brings physical security into your enterprise workflow—natively on ServiceNow. Designed for corporate security leaders, SOC teams, and resilience officers, Bearing replaces fragmented tools and manual processes with a unified command center.
Customers struggling with swivel-chair operations, inconsistent site assessments, and slow threat triage gain a single platform that automates event-to-incident handling, centralizes access management, and provides audit-ready reporting.
With integrations for access, video and critical event managament system, plus role-based dashboards and a self-service portal, Bearing empowers organizations to reduce response times, improve accountability, and strengthen compliance—while lowering total cost of ownership.
Built natively on ServiceNow, Bearing differentiates with enterprise-grade workflows, seamless scalability, and zero additional plugins required.
- Event-to-Incident Automation – Instantly convert alerts into actionable incidents.
- Access Level Management – Centralized governance across disparate systems.
- Real-Time Threat Ingestion – Centralized threat management across multiple sources.
- SOC Workspace – Live dashboards, SLA tracking, severity metrics.
- Proactive Risk Assessments – Audit-ready site & asset scoring.
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New Catalog Items – Added visitor/guest badge requests, non-employee badge requests, license plate recognition enrollment, and improved multi-select access level requests.
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Physical Security Incidents (PSI) – Enhanced categorization, recurring incident alerts, and streamlined forms with clearer subcategories; added event webhook for alert creation.
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SOC Workspace & Dashboards – Improved asset mapping, CI association, and workspace charts; updated lists, alerts queue, and task notifications for better guard operations visibility.
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CCURE Integration – Expanded CCURE 9000 connector (users, cards, access levels)
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ACRE Integration: Improved ACRE user import and temporary access handling; added MS Teams integration support.
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Workflow Enhancements – New approval rules with audit tracking, required training for access levels, and updated activity log entries for better compliance and accountability.
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Location & Address Management – Standardized location handling across modules; improved capture of addresses and associations for more accurate incident and request records.
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System Usability Updates – Refined inbound email rules, improved email notifications, HTML stripping on email-to-event, alphabetized lists.
The Bearing application is a fully self-contained solution built natively on the ServiceNow platform. No additional ServiceNow products or plugins are required for core functionality.
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Supported Platforms:
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ServiceNow Xanadu, Yokohama and Zurich releases tested and supported
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Licensing:
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Requires a standard ServiceNow subscription
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Supported Roles:
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Configurable custom role-based access (admin, agent, assessor, etc.)
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Custom Roles contain system roles. These OOB roles are subscription-free and are needed for the app.
- No additional licenses are required
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Installation:
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Installed as a scoped application directly from the ServiceNow Store
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No integration middleware required
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Data Sources:
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Compatible with third-party integrations (e.g., Everbridge, ACRE)
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Supports inbound email-to-event parsing, portal form submissions, and webhook payloads
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Additional Notes:
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All features, workflows, and dashboards are native to the ServiceNow platform
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No other ServiceNow plugins are required