Bearing brings physical security into your enterprise workflow—natively on ServiceNow. Designed for corporate security leaders, SOC teams, and resilience officers, Bearing replaces fragmented tools and manual processes with a unified command center.
Customers struggling with swivel-chair operations, inconsistent site assessments, and slow threat triage gain a single platform that automates event-to-incident handling, centralizes access management, and provides audit-ready reporting.
With integrations for access, video and critical event management systems, plus role-based dashboards, AI-powered search, and a self-service portal, Bearing empowers organizations to reduce response times, improve accountability, and strengthen compliance—while lowering total cost of ownership.
Built natively on ServiceNow, Bearing differentiates with enterprise-grade workflows, seamless scalability, and zero additional plugins required.
- Expanded Protected Asset Management with Compliance Frameworks, Notification Groups, Group associations, Temporary Assets, hierarchy view, and improved user experience.
- Automatic Asset Correlation between Protected Assets, Configuration Items, Alerts and Incidents to improve investigation context and traceability.
- New External Personnel (EP) Contractor Management for managing contractors independently from employee records.
- Enhanced Guard Tour Operations with the new Check Wizard, simplified execution workflows and improved field operator experience.
- Improved Physical Access Management through customizable Access Badge request workflows and configurable investigation approval rules.
- Expanded Security Service Catalog including HR Investigation, Event Security and Executive Travel v2 requests, with enhanced forms and Now Assist support.
- Remediation Task Creation directly from Physical Security assessments and findings.
- New RightCrowd Integration for physical access management and enhanced Everbridge synchronization capabilities.
- Enhanced Bearing Mobile App with improved field workflows, usability, performance and stability.
- Improved Alert & Incident Investigations through richer operational context and automatic record associations.
- Enhanced Application Search with dedicated Search Containers for faster information discovery.
- Simplified Reporting & Administration through streamlined dashboards, dedicated Alert Source administration and improved configuration experience.
- Platform Quality & Reliability Improvements including stability enhancements, defect fixes and production readiness improvements.
Protected Assets & Physical Security
Continued expansion of the Protected Asset model as the central entity for physical security operations.
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Added Compliance Framework support for Protected Assets.
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Added Notification Groups for Protected Assets.
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Added Group associations for Protected Assets.
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Added support for Temporary Protected Assets.
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Introduced an External Personnel (EP) Contractor table for managing contractors independently from employees.
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Improved the Protected Asset form and overall user experience.
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Protected Asset hierarchy view introduced.
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Automatically associate Configuration Items, Alerts and Incidents through shared Protected Assets, improving investigation context and traceability.
Guard Tour Operations
Enhanced Guard Tour execution with a more streamlined operator experience.
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Introduced the new Check Wizard, providing a guided workflow for Guard Tour checks administration.
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Improved the execution flow for security checks and questionnaires.
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Simplified Guard Tour operations for field personnel.
Access Management
Enhanced physical access request management and approval processes.
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Separated the Access Badge request into independent Catalog Items and Flow implementations, allowing organizations to customize request workflows independently.
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Implemented configurable approval rules for Physical Security Investigations, including HR Investigation scenarios.
Catalog Items & Request Experience
Expanded the Service Catalog with new security operations requests and improved request processing.
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Added a new HR Investigation catalog item.
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Added a new Event Security catalog item.
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Introduced Executive Travel v2 with expanded Executive Protection capabilities.
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Added support for creating Remediation Physical Security Tasks directly from assessments and findings.
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Improved multiple existing catalog items based on customer feedback.
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Enhanced request forms, validation and workflow consistency across catalog requests.
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Added Now Assist support for newly introduced catalog items.
Integrations
Expanded integrations with external physical security platforms.
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Added integration with the RightCrowd Spoke for physical access management.
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Enhanced the Everbridge integration with additional synchronization capabilities and operational improvements.
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Improved overall integration reliability and data consistency.
Mobile Application
Delivered multiple enhancements to the Bearing Mobile application.
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Improved the mobile experience for security personnel working in the field.
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Enhanced mobile workflows supporting physical security operations.
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Delivered stability, usability and performance improvements.
Alerts & Incident Management
Improved investigation efficiency by providing richer operational context.
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Automatically associate related Configuration Items and Protected Assets with Alerts and Incidents.
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Improved traceability between operational records.
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Enhanced contextual information available during incident investigations.
Search & Navigation
Improved application-wide search and information discovery.
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Added dedicated Search Containers for the Bearing Application, providing more structured and relevant search results across application areas.
Reporting & Workspace
Simplified the default reporting experience.
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Removed outdated and non-relevant reports from Workspace dashboards.
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Streamlined default dashboards to display only relevant operational reporting content.
Administration & User Experience
Improved platform administration and overall usability.
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Moved Alert Source configuration into a dedicated administration area.
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Simplified Alert Source configuration and management.
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Improved consistency across administrative forms and navigation.
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Delivered multiple usability improvements throughout the application.
Quality Improvements
Delivered numerous stability and production-readiness improvements across the platform.
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Fixed various application defects and usability issues.
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Improved platform stability and operational reliability.
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Performed production cleanup and general quality improvements.
The Bearing application is a fully self-contained solution built natively on the ServiceNow platform. No additional ServiceNow products or plugins are required for core functionality.
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Supported Platforms:
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ServiceNow Yokohama, Zurich, Australia releases tested and supported
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Licensing:
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Requires a standard ServiceNow subscription
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Supported Roles:
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Configurable custom role-based access (admin, agent, assessor, etc.)
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Custom Roles contain system roles. These OOB roles are subscription-free and are needed for the app.
- No additional licenses are required
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Installation:
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Installed as a scoped application directly from the ServiceNow Store
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No integration middleware required
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Data Sources:
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Compatible with third-party integrations (e.g., Everbridge, ACRE)
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Supports inbound email-to-event parsing, portal form submissions, and webhook payloads
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Additional Notes:
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All features, workflows, and dashboards are native to the ServiceNow platform
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No other ServiceNow plugins are required