Bearing brings physical security into the heart of your digital operations.
Replace fragmented tools and swivel-chair workflows with a single, powerful application built natively on ServiceNow. Bearing unifies incident response, access management, and site assessments into one real-time command center—streamlining operations, aligning teams, and accelerating resolution. Whether you're managing badge access, triaging a threat, or running compliance audits, Bearing delivers measurable efficiency and lower total cost of ownership from day one.
For implementation guides, documentation, or a personalized demo, contact us at
sales@getyourbearing.com
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Event-to-Incident Automation: Instantly convert alerts into actionable incidents with end-to-end workflow orchestration—reducing response time and manual triage.
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Access Level Management at Scale: Seamlessly manage user credentials and permissions with ACRE Feenics integration—centralized, auditable, and policy-driven.
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Real-Time Threat Ingestion: Ingest alerts from Everbridge and inbound email to ensure nothing falls through the cracks—speeding incident detection and escalation.
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Enterprise-Grade Approval Workflows: Deploy configurable, multi-layer approval chains for badge access, threat reports, and incident handling—tailored to your org chart.
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Mission-Ready SOC Workspace: Give your operators a purpose-built dashboard with live alerts, task queues, SLA tracking, and severity trend metrics.
Proactive Site Risk Assessments: Launch assessments by site, asset, or threat vector—with live pass/fail heatmaps, audit trails, and compliance-ready reports. -
Self-Service Security Portal: Empower employees to request access, report threats, or replace lost badges—minimizing helpdesk load and improving visibility.
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Unified Physical Security Dashboard
Role-based SOC workspace consolidating security events, incidents, and asset metrics in a centralized view. -
Event-to-Incident Automation
Automatically ingest alerts from Everbridge and email and convert them into linked events and incidents with full workflow support. -
Security Assessments Module
Launch site-wide or asset-specific security assessments with customizable definitions, scoring, schedules, notifications, and live pass/fail visualizations. -
Integrated Access Level Management
Full support for ACRE Feenics, including badge assignment, access level creation/editing, and credential synchronization. -
Multi-Level Approval Workflows
Configure approval chains per request type (e.g., badge access, lost device, report threat) with role-based routing, individual/group approvers, and escalation logic. -
Self-Service Security Catalog
Includes record producers for “Lost Badge Request”, “Report a Threat”, and “Request Access”, all with extensible form logic and workflow configuration. -
Visual Reporting & Metrics
Dynamic dashboards for:-
Open/closed incidents
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SLA breaches
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Mean time to detect, contain, and resolve
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Incident channel (email, phone, portal, etc.)
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Protected Asset incidents and assessment heatmaps
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Protected Asset Management
Map, classify, and link incidents, assessments, and access rules to any protected object—rooms, floors, buildings, devices—with risk profiles. -
Audit-Ready Compliance Framework
Assessments and incidents generate traceable logs for internal audit, regulatory compliance, or incident postmortems. -
Advanced Configuration Layer
Admins can define catalog content, workflows, assignment groups, and email rules for each request type—without code. -
Seamless ServiceNow Experience
Built entirely on ServiceNow with no middleware—fully supports native tables, ACLs, notifications, and flow designer.
The Bearing application is a fully self-contained solution built natively on the ServiceNow platform. No additional ServiceNow products or plugins are required for core functionality.
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Supported Platforms:
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ServiceNow Xanadu and Yokohama releases tested and supported
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Licensing:
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Requires a standard ServiceNow subscription
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Supported Roles:
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Configurable custom role-based access (admin, agent, assessor, etc.)
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Custom Roles contain system roles. These OOB roles are subscription-free and are needed for the app.
- No additional licenses are required
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Installation:
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Installed as a scoped application directly from the ServiceNow Store
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No integration middleware required
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Data Sources:
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Compatible with third-party integrations (e.g., Everbridge, ACRE)
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Supports inbound email-to-event parsing, portal form submissions, and webhook payloads
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Additional Notes:
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All features, workflows, and dashboards are native to the ServiceNow platform
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No other ServiceNow plugins are required