0
1.0.19
Zurich, Yokohama, Xanadu, Washington DC, Vancouver
Provides configurations for agent-initiated messaging capabilities.
Enables administering agent-initiated messaging capabilities for messaging channels.
- New
- Added ability for CSM phone agents to search existing repositories of knowledge articles and then share the public article links with customers easily over SMS channel
- Changed
- Fixed
- Removed
- Dependencies
- Conversational Messaging (com.glide.messaging.awa)
- Agent Messaging Component (sn_agent_messaging)
- Custom Adapter (com.glide.cs.custom.adapter)