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4.0.1
Zurich, Yokohama, Xanadu, Washington DC
Our Service Test Management product is designed to empower customers with the ability to precisely define, execute, and monitor service tests in real-time. This advanced system enables customers to create detailed test specifications, establish test measures, and set threshold rule violations that can be utilized by agents for instantaneous testing and diagnostics. The solution is ideal for industries such as telecommunications, IT services, and network management where proactive and reactive service testing is critical.
Test Specification Definition
- Custom Test Creation: Users can define bespoke tests tailored to specific services and scenarios.
- Parameter Configuration: Specify parameters such as test type (e.g., latency, throughput), frequency, duration, and target entities (e.g., IP addresses, network nodes).
- Template Library: Utilize pre-defined templates for common tests like ping, traceroute, speed tests, etc., ensuring quick setup and deployment.
Test Measures
- Comprehensive Metrics: Define a range of metrics to be measured during each test including response time, packet loss, jitter, bandwidth utilization, etc.
- Multi-layer Analysis: Support for both application-layer (e.g., HTTP response times) and network-layer (e.g., ICMP echo) tests.
Threshold Rule Violations
- Threshold Setting: Establish upper and lower limits for various metrics to automatically detect anomalies.
Test Group
- Allow grouping of multiple test definition with a test group for smooth execution
- Capability to map the test group to the specification or the product model.
- Capability to define the execution type of these test group to be automated(flow) or manual(sequence based)
Decision Handling
- Configure decision tables to show/hide diagnostics pages on the task records.
CHANGED
1) Mapping of test groups to the specification instead of test definitions directly
2) Grouping test definition within the test group.
Used by the Customer Service Problem Management plugin only.