Reinvent your Virtual Agent, AI Search, and Workflows with Generative AI, all built on the trusted and fully customizable ServiceNow platform. The app will allow the rapid deployment of advanced agent skills, streamlined instance assessments and evaluations, and robust observability features—all while keeping costs manageable.
This powerful solution seamlessly integrates AI models, workflows, enterprise data, security, risk and compliance, and applications. Transform the roles of your agents, empowering them to achieve more than ever with intelligent support and actionable insights. Maximize your return on investment (ROI) and enhance customer satisfaction (CSAT) by leveraging the capabilities of this innovative platform.
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Centralized Evaluation Framework: Provides a unified platform to manage and evaluate content across various domains, ensuring consistency in assessment and optimization through a flexible and generic framework
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GenAI Capabilities: Utilizes GenAI's advanced algorithms and engineered prompt templates to provide smarter insights, refined recommendations, and automated feedback, enhancing content evaluation and optimization.
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Automated Content Optimization: Streamlines the process of refining data (e.g., service catalog entries and knowledge articles), offering actionable feedback, quality scores, and content recommendations aligned with best practices.
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Customizable Criteria Management: Allows users to define and manage criteria for content evaluation, enabling flexibility and adaptability to specific organizational needs and guidelines.
Enhanced Operational Efficiency: Reduces manual intervention in optimizing content, allowing teams to focus on higher-value tasks and ensuring a more streamlined, consistent approach to content management.
Added supporting capabilities for v2 features of Knowledge Article Optimizer.
No additional requirements other than a Servicenow instance are required