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1.7.0
Yokohama, Xanadu, Washington DC, Vancouver
The FSO Process Mining Content Pack contains preconfigured process mining models that help analysts and process owners understand the effectiveness of their processes, including opportunities for continued performance improvement.
Process Mining projects for Financial Services Operations applications including:
- Complaint Management
- Business Deposit Operations
- Personal Deposit Operations
- Business Loan Operations
- Personal Loan Operations
- Business Lifecycle
- Client Lifecycle
- Commercial Lines Servicing
- Personal Lines Servicing
- Payment Operations
- Treasury Operations
- Intelligent Servicing for Fraud
- Card Operations - Card disputes
- Individual Life Servicing
- Group Life Servicing
- Commercial Lines Claims
- Personal Lines Claims
- Changed in FSO Card Operations - Card Disputes
- Removed the breakdown of Card network and Reason code for Card disputes service cases.
- Removed the breakdown of Card network and Reason code for Card disputes service cases.
Permissions and roles:
- System administrator (admin) role is needed for installation.
- Based on the Financial Services Operations application that you're using the Process Optimization application for, you need the following roles:
- For Financial Services Payment Operations: sn_bom_payment.payments_manager and sn_process_optimization_analyst
- For Financial Services Business Loan Operations: sn_bom_loan_b2b.manager and sn_process_optimization_analyst
- For Financial Services Personal Loan Operations: sn_bom_loan.b2c_manager and sn_process_optimization_analyst
- For Financial Services Business Lifecycle: sn_bom_clo_b2c.manager and sn_process_optimization_analyst
- For Financial Services Client Lifecycle: sn_bom_clo_b2b.manager and sn_process_optimization_analyst
- For Financial Services Treasury Operations: sn_bom_treasury.manager and sn_process_optimization_analyst
- For Financial Services Personal Deposit Operations: sn_bom_deposit_b2c.manager and sn_process_optimization_analyst
- For Financial Services Business Deposit Operations: sn_bom_deposit_b2b.manager and sn_process_optimization_analyst