Enable users to engage in conversations with virtual agents and live agents by messaging your brand's WhatsApp-enabled Twilio phone number
Transfer conversations seamlessly to a live agent while preserving context and history
Initiate agent-lead conversations or respond to ongoing long-running conversations using the ServiceNow® Agent Workspace and ServiceNow® CSM Configurable workspace applications
Configure system-initiated messages or notifications using this brand that can be sent out to users on WhatsApp. Note: Users must explicitly opt-in to receive notifications
Support for user input controls such as: Text, Static Choice, Reference Choice, Boolean, and File Picker
Support for bot responses such as: Text, Image Output, Link, Table, and Card
Support for Live agents using the Text, Card, and Image Output response controls to reply to users
Support for WhatsApp conversations with consumer-grade search experience via the ServiceNow® AI Search application