0
8.0.0
Zurich, Yokohama Patch 3, Yokohama, Xanadu Patch 3, Xanadu, Washington DC Patch 2
With Investigation Framework, you can enhance an incident with system details and metrics from your devices and servers to streamline investigations and accelerate incident resolution. Remedial actions can also be performed from the incident. The solution integrates with Agent Client Collector as well as Microsoft Endpoint Configuration Manager (with the ability to extend and integrate with other tools). Data gathered and displayed within the investigation view includes running processes, services, CPU and memory usage, installed applications and more.
- View metrics relevant to the incident and CI in the context of the incident for investigation
- Get latest metrics and data on-demand from within investigation
- Visibility for when the metrics exceed pre-set warning and critical threshold levels
- Support for remedial actions
- Support for Agent Client Collector and Microsoft Endpoint Configuration Manager (can be extended to integrate with other tools)
No changes
Required applications:
- Service Operations Workspace ITSM Applications
- Metrics and CI Actions Framework
- Agent Client Collector for Investigation OR
- Microsoft Endpoint Configuration Manager for Investigation