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2.0.21
Zurich, Yokohama, Xanadu
The Conversational SMS Service Channel app adds SMS as an Advanced Work Assignment service channel for routing and assignment. With the app, agents can provide support on long-running SMS conversation channels.
Adds SMS Service Channel to Advanced Work Assignment configuration.
- New
- Changed
- Fixed
- Bug fixes
- Removed
- Dependencies
- Conversational Messaging (com.glide.messaging.awa)
- Agent-Initiated Messaging Interface (sn_agent_initiated)
- Custom Adapters (com.glide.cs.custom.adapter)
- Optional
- Virtual Agent SMS Twilio Adapter Store app (sn_va_sms_twilio)