0
2.0.19
Yokohama, Xanadu, Washington DC, Vancouver
The Conversational SMS Service Channel app adds SMS as an Advanced Work Assignment service channel for routing and assignment. With the app, agents can provide support on long-running SMS conversation channels.
Adds SMS Service Channel to Advanced Work Assignment configuration.
Fixed defect.
- Dependencies
- Conversational Messaging (com.glide.messaging.awa)
- Agent-Initiated Messaging Interface (sn_agent_initiated)
- Custom Adapters (com.glide.cs.custom.adapter)
- Optional
- Virtual Agent SMS Twilio Adapter Store app (sn_va_sms_twilio)