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8.1.0
Yokohama, Xanadu, Washington DC, Vancouver
Success Dashboard Core is installed with ITSM Success Dashboard and becomes the prescriptive framework.
- Primary KPI registry.
- Primary KPI formula indicators.
- Web Experience Platform application tied to the Primary KPI registry.
- Capability to view benchmark scores for success metrics on Insights panel.
- Ability to view the cost saved by using different ServiceNow product capabilities.
- New
- Newly added Success Dashboard KPIs:
- Self-solved using DEX Self-service %
- Ticket submission using Proactive Engagement %
- Ticket submission using DEX Self-service %
- Required plugins and products
- com.snc.pa.premium