EMSConnect for FiServ is an Integration Hub spoke that gives banks, credit unions, and financial services organizations real-time access to FiServ core banking data directly inside ServiceNow flows, cases, and service catalog items.

Financial institutions running both ServiceNow and FiServ Signature have historically faced a painful choice: invest weeks of custom development to wire up each banking workflow, or force agents to toggle between two systems manually. EMSConnect for FiServ eliminates both problems with 21 pre-built, certified Hub Actions covering every major FiServ Signature domain.

What's included

Account Operations: Retrieve single or multiple accounts (DDA, SDA, CDA, LOAN) and account addresses
Party / Customer Management: Look up customers by Tax ID or email, retrieve full party records and party-account relationships
Transaction Services: Query transaction history by date range, amount range, check number, or custom criteria, with full pagination support
Card Operations: Retrieve card details and card lists by account or party
Address Management: Retrieve party address information with type filtering
Safe Deposit Box Operations: Retrieve safe deposit box details and inventory
Utility & Configuration: Populate dynamic choice fields, retrieve branch info, and access FiServ type registry values

Key benefits

Reduce FiServ integration development time from weeks to hours
Eliminate manual data lookup between ServiceNow and FiServ systems
Enforce GLBA-compliant access controls via ServiceNow RBAC and encrypted credential storage
Works on any moderately-sized ServiceNow instance with negligible performance overhead
No external library dependencies- fully self-contained within a scoped application