The ServiceNow® Manufacturing Commercial Operations (MCO) product empowers you to optimize sales, support, and service operations—enhancing operational efficiency, reducing costs, and boosting productivity.
The Manufacturing Recall Claim Management application from ServiceNow helps customers to:
- Manage Recall Campaigns: Streamline collaboration with dealers to efficiently resolve claims related to product recalls. Dealers can submit repair claims for work performed as part of recall campaigns, while OEM assessors benefit from a playbook-guided experience that simplifies and standardizes claim resolution.
The repair claims plugin enables dealers to submit reimbursement requests for repairs performed on equipment or products impacted by a product recall campaign.
When a customer reports an issue with equipment or a product affected by one or more OEM product recall campaigns, the dealer diagnoses and repairs the issue according to the instructions outlined in the OEM’s recall bulletins. The dealer then submits a reimbursement claim to the manufacturer for the repair, which may involve repair, replacement, or software updates of parts specified in the recall campaign.
The recall campaign provides default details such as the parts to be used, labor codes, external or miscellaneous services, and estimated costs. These details are pre-populated into the claim created by the dealer, who can review and make any necessary adjustments before submitting the claim.
The dealer portal streamlines this process, allowing dealers to easily submit repair claims to OEM representatives or manufacturer agents. Upon receipt, OEM claim agents review the submissions and have the option to approve, reject, partially approve, or request additional information by sending the claim back to the dealer.
- New - Dealers will have the ability to create a claim and include corrective actions from the recall campaigns and submit to OEM. OEM can review and approve or reject the claim.
- Changed - N/A
- Fixed - N/A
- Removed - N/A
N/A