0
1.0.0
Australia, Zurich, Yokohama
Integration
This integration seamlessly connects your ServiceNow instance with TheWorxHub, empowering organizations to efficiently manage and automate facilities work requests. Designed to bridge the gap between IT service management and facilities operations, this scoped application ensures a smooth, end-to-end workflow for all your maintenance and service needs.
Key Features:
- Initiate Requests in ServiceNow: Users can create facilities-related work requests directly within ServiceNow.
- Automated Dispatch to TheWorxHub: When a work request in ServiceNow meets pre-defined criteria (configurable by your organization), relevant case information is automatically transmitted to TheWorxHub, creating a new work order.
- Real-time Status Synchronization: As the work order progresses in TheWorxHub, updates such as status changes and resolution details are automatically synchronized back to the corresponding ServiceNow case.
Key Features and Benefits:
- Streamlined Workflows: Automate the entire lifecycle of facilities work requests, from submission in ServiceNow to completion in TheWorxHub.
- Enhanced Efficiency: Eliminate manual data entry, reduce processing times, and free up staff to focus on critical tasks.
- Improved Data Accuracy: Ensure consistent and up-to-date information across both your IT service management and facilities management systems.
- Faster Service Delivery: Accelerate response times and resolution for facilities-related issues, leading to higher satisfaction for end-users.
Key Features:
- Initiate Requests in ServiceNow: Users can create facilities-related work requests directly within ServiceNow.
- Automated Dispatch to TheWorxHub: When a work request in ServiceNow meets pre-defined criteria (configurable by your organization), relevant case information is automatically transmitted to TheWorxHub, creating a new work order.
- Real-time Status Synchronization: As the work order progresses in TheWorxHub, updates such as status changes and resolution details are automatically synchronized back to the corresponding ServiceNow case.
Version 1.0.0 – Initial Release
This is the first major release and publication of TheWorxHub CMMS Work Request Integration. The scoped application connects ServiceNow with TheWorxHub to automate facilities work request creation and lifecycle management.
What’s New
- Create facilities work requests directly in ServiceNow
- Automatically dispatch qualifying requests to TheWorxHub as work orders
- Synchronize work order status and resolution details back to ServiceNow
- Configurable criteria to control request transmission
Benefits
- Streamlined, end-to-end facilities workflows
- Reduced manual entry and improved data accuracy
- Faster response and resolution for facilities issues
Required Plugins:
- Flow Designer support for the Service Catalog
- ServiceNow IntegrationHub Enterprise Pack