0
5.9.6
Australia, Zurich, Yokohama, Xanadu
Standalone Application
Core application for Telecommunications Service Management applications including Proactive Service Experience Workflows.
- Flow Designer flow to process telecom incidents.
- Flow Designer flow to process Field Service work orders from an Incident.
- Business rules to synchronize updates from an Incident to an Incident Task for Proactive Service Experience Workflows.
- Dynamic filter enhancements for Agent Assist for Open Incidents and Open Change requests (Agent Workspace - Legacy).
This release does not include any updates for this application.
Requires the following applications
- Customer Service Install Base Management [install base 3.2.0]
- Customer Service with Service Management
- Telecommunications, Media and Technology Core [app-tmt-core 7.1.0]