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5.8.0
Zurich, Yokohama, Xanadu, Washington DC
Core application for Telecommunications Service Management applications including Proactive Service Experience Workflows.
- Flow Designer flow to process telecom incidents.
- Flow Designer flow to process Field Service work orders from an Incident.
- Business rules to synchronize updates from an Incident to an Incident Task for Proactive Service Experience Workflows.
- Dynamic filter enhancements for Agent Assist for Open Incidents and Open Change requests (Agent Workspace - Legacy).
Handled Read Only fields to follow new Security Directive(to make the fields either Script Read Only or Client Script Modifiable)
Requires the following applications
- Customer Service Install Base Management [install base 3.2.0]
- Customer Service with Service Management
- Telecommunications, Media and Technology Core [app-tmt-core 7.1.0]