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5.2.0
Yokohama, Xanadu, Washington DC, Vancouver
Core application for Telecommunications Service Management applications including Proactive Service Experience Workflows.
- Flow Designer flow to process telecom incidents.
- Flow Designer flow to process Field Service work orders from an Incident.
- Business rules to synchronize updates from an Incident to an Incident Task for Proactive Service Experience Workflows.
- Dynamic filter enhancements for Agent Assist for Open Incidents and Open Change requests (Agent Workspace - Legacy).
Fixed - The offset value for last page in LIST API response is incorrect
Requires the following applications
- Customer Service Install Base Management
- Customer Service with Service Management
- Telecommunications, Media and Technology Core