0
6.7.3
Brazil, Australia, Zurich, Yokohama
Standalone Application
Core application for Telecommunications Service Management applications including Proactive Service Experience Workflows.
- Flow Designer flow to process telecom incidents.
- Flow Designer flow to process Field Service work orders from an Incident.
- Business rules to synchronize updates from an Incident to an Incident Task for Proactive Service Experience Workflows.
- Dynamic filter enhancements for Agent Assist for Open Incidents and Open Change requests (Agent Workspace - Legacy).
No new features in this release.
Not applicable for this application version.
Plugin Dependencies
- Customer Service Management [sn_cs_sm 2.0.3]
- Customer Service Install Base Management [sn_install_base 4.8.1]
- Telecom, Media, and Technology Core [sn_tmt_core 7.3.0]
Other Requirements:
Compatible with Vancouver only; no previous support.