0
1.0.0
Yokohama
ITOM Mobile Agent on the Now Agent Mobile application allows customers with Service Reliability Management access to respond to alerts and incidents and manage their on-call schedules on the go.
Features
- Track alerts and incidents
- Group notifications for alerts
- On-call support for alert notifications
- Request shift swap
- Acknowledge and close alerts
- Create incidents from alerts
- Propose, promote, and view major incidents
- Stay connected: Get notifications about alerts in the same Mobile Agent app.
- Customize notifications: Define when ITOM Mobile sends a notification about an alert, keeping your teams informed about important issues.
- Notify the right people: reduce notification overload and delegate responsibilities by customizing alert email recipients.
- Integrate with existing workflows.
- Promote critical alerts to incidents and resolve them in the same app.
The ServiceNow Instance needs to be on Yokohama.
Mobile Agent app available on the ServiceNow Store.