0
1.0.0
Australia, Zurich, Yokohama
Standalone Application
ITOM Mobile Agent on the Now Agent Mobile application allows customers with Service Reliability Management access to respond to alerts and incidents and manage their on-call schedules on the go.
Features
- Track alerts and incidents
- Group notifications for alerts
- On-call support for alert notifications
- Request shift swap
- Acknowledge and close alerts
- Create incidents from alerts
- Propose, promote, and view major incidents
- Stay connected: Get notifications about alerts in the same Mobile Agent app.
- Customize notifications: Define when ITOM Mobile sends a notification about an alert, keeping your teams informed about important issues.
- Notify the right people: reduce notification overload and delegate responsibilities by customizing alert email recipients.
- Integrate with existing workflows.
- Promote critical alerts to incidents and resolve them in the same app.
Not applicable for this application version.
The ServiceNow Instance needs to be on Yokohama.
Mobile Agent app available on the ServiceNow Store.