Managing fixed telecom across multiple portals is a complex and manual process, burdened by numerous vendors, invoices, and assets. Brightfin simplifies this by centralizing all fixed telecom assets, expenses, and services within the ServiceNow platform. By automating manual tasks and optimizing processes, Brightfin transforms fixed telecom management into a streamlined and efficient operation.
• Technology Portal
Centralize the management of fixed assets, expenses, usage, and services across all providers within a single portal on ServiceNow. Enable access for end users and cost-center managers for greater control and transparency.
• Drive Continuous Cost Savings
Illuminate hidden telecom costs and empower your team with the insights needed for effective contract negotiations and proactive cost management.
• Deliver Global Transparency
Equip voice and network managers with actionable insights into telecom assets, expenses, contracts, and services, ensuring full visibility across the organization.
• Automate Manual Work
Eliminate the inefficiencies of manual processes such as invoice processing, contract management, and cost allocations, allowing your team to focus on strategic initiatives.
• Contract Management
Consolidate contracts into a unified system of record on ServiceNow, ensuring seamless tracking of associated invoices, audits, and disputes.
• Invoice Processing
Automate the entire invoice processing lifecycle—from vendor invoice submission to final payment—within ServiceNow, reducing errors and manual effort.
• Invoice Auditing
Automatically audit invoices using configurable audit rules to ensure accuracy and compliance, catching discrepancies before they impact the bottom line.
• Dispute Management
Maximize the value from your telecom providers with a comprehensive portal to create, track, and resolve disputes efficiently.
• Budgeting & Forecasts
Leverage machine learning to create accurate budgets and forecasts, bringing predictability to telecom expenses and usage patterns.
• Fixed-Line Expense Optimization
Automatically identify and eliminate unused services while detecting unexpected rate changes to optimize telecom expenses continuously.
• Cost Allocations & Chargebacks
Automate the allocation of telecom costs across users, teams, locations, cost centers, or departments, ensuring precise financial tracking within ServiceNow.
• MACD Fulfillment
Simplify moves, adds, changes, or disconnections of assets or services by eliminating the need to interact directly with provider portals.
• Inventory Management
Seamlessly manage telecom inventories within the ServiceNow CMDB by integrating vendor data with existing inventory sources for a comprehensive view.
Key Features
Fixed Inventory and Charges Report Scheduling Option
We’re excited to introduce the new scheduling option for Fixed Inventory and Charges Reports, designed to make reporting easier, more flexible, and tailored to your team’s needs. With this enhancement, you can now configure a customized delivery schedule to send Fixed Inventory and Charges Reports directly to your inbox or your team’s. Select specific contracts you’d like to include in each report, and choose the frequency that suits you best. This option allows you to set a different frequency and recipient list for various contract groups—for example, scheduling critical or high-impact contracts for frequent delivery, while setting smaller or less active contracts for a longer reporting interval. This improvement empowers you to keep a closer eye on key contracts, ensuring that you and your team stay updated on essential inventory and charges data without the need for manual report downloads.
Billing Validation for Fixed Ordering
We’re pleased to announce a new feature for Billing Validation associated with fixed orders. When completing a Telecom Fulfillment Task for Disconnect, Move, or Upgrade fixed services, a Telecom Project Task of the Billing Validation type will now be created. This task will help track the actual completion of orders on the provider's side, remaining open and referencing the service, action date, and request details. To assist in closing these tasks and ensuring nothing is overlooked, we’ve implemented an Audit Rule. This rule checks if a service on the bill has a pending billing validation task with an action date in the past, triggering a reminder for you to confirm the order's completion. Once confirmed, simply use the 'autofix' option for the Audit task, which will also complete the corresponding Telecom Project Task.
Improvements
Optimisation Process Enhancements
We’re excited to announce enhancements to the optimization process! You can now generate Change Logs for your Savings Books, tracking changes from Audit and Data Quality Tasks, as well as Alerts. When working with Audit or DQ tasks, you can push issues to optimization for potential cost efficiency solutions. Additionally, during the Mass Line Optimization process, all savings generated and resolved will be logged as Change Logs in your Savings Book, ensuring that optimization opportunities are tracked and implemented savings are visible on the Savings Dashboard. This provides a comprehensive view of your optimization efforts!
Enhancements to Email Notifications for Improved Tracking
We’re pleased to announce enhancements to our Email Notification system, specifically for the Quote Request and TFT Communication email templates. These adjustments are designed to improve clarity and tracking for both clients and providers. To streamline the communication process, we have included reference numbers and names in the subject and body of the emails. Each email will now clearly display the Quote Number and Project Number, allowing recipients to quickly identify the email's relevance to specific quotes and projects.
This enhancement simplifies tracking for both clients and providers, eliminating confusion about which email corresponds to which quote or project.
Fixes
Refactored Multi-Currency Approach on Savings Dashboard
We've refactored the multi-currency approach in the Savings Dashboard, aligning it with the common multi-currency handling method used across the product. This is a technical update with no visual changes.
Wired Classes Issue After Migration
Implemented a series of bug fixes for the Wired Services migration to the new structure introduced in version 24.10. These updates improve migration speed, ensure fields promote accurately to the parent table, and confirm that new fields calculate as expected.
brightfin Foundation application has to be installed prior to installing this application.