Requests for desktop and mobile software applications are one of the most common IT tickets, burdening IT support with manual, repetitive work. Client Software Distribution 2.0 (CSD 2.0) enables administrators to stop the productivity drain by automating these requests from the service catalog using third-party management systems to unlock IT support productivity and deliver fast, 24x7 self-service resolution.
Client Software Distribution 2.0 (CSD 2.0) modernizes and expands support to automate software requests on a broader range of Microsoft endpoints and Apple devices with baseline support for:
- Microsoft Endpoint Configuration Manager for Windows 10/11, Windows 365, and Azure Cloud VMs
- Jamf for macOS and iOS
- Microsoft Intune for Windows 10/11, iOS/IpadOS, and macOS
CSD 2.0 is better together with Software Asset Management (SAM) Pro – automate software installation and removal with CSD 2.0; manage risk and compliance and control costs with SAM.
CSD 2.0 is a framework of foundational Subflows and Subflow Templates that enables faster and easier support for third-party endpoint managers such as Microsoft Endpoint Configuration Manager, Jamf, Microsoft Intune, etc.
It drives IT support productivity and fast, self-service resolution for software installation and removal requests.
Foundational Subflows:
- Assign License
- Extend Lease
- Deploy Software Post Processing
- Lease-End Notification
- Delete Lease Records
- Revoke Client Software
- Revoke License
Subflow Templates:
- Deploy Application Template
- Look up Configuration Data Template
- Revoke Application Template
Available AI Agents:
- Jamf Group Membership Addition Agent
- Jamf Group Membership Removal Agent
- Jamf Group Creation Management Agent
- Jamf Group Deletion Management Agent
- Jamf Application Targets Addition Agent
- Jamf Application Targets Removal Agent
- Microsoft Intune Group Creation Management Agent
- Microsoft Intune Group Deletion Management Agent
- Microsoft Intune Application Assignment Deletion Agent
- Microsoft Intune Application Assignment Creation Agent
- Microsoft Intune Group Membership Addition Agent
- Microsoft Intune Group Membership Removal Agent
- Catalog Item Creation Agent
Available Agentic workflows:
- Jamf Group Management Agentic Flow
- Microsoft Intune Group Management Agentic Flow
New: AI Agents and Agentic workflows for group management and catalog item creation.
Required plugins and products
- See Supporting Links and Docs